11 Replies Latest reply: Jun 14, 2012 5:42 PM by Eric Sun RSS

Serial Number issue

Eric Sun
Currently Being Moderated

For material M1(serial number managed) we created sales order which has two lines Line1 & line2. Now at the time of outgoing delivery line1 had serial number S123 and line2 had serial number S456.


Due to some problem customer return both items. In return delivery shipping department did mistake and they received serial number S456 against line1 and S123 against line2. They supposed to recieve S123 against line1 and S456 against line2.


Now production wants to do rework production order for serial S123 & S456. Here they do 261 movement. System send an error message that "Stock data of serial number S123 not suitable for movement" Message number IO231.


Please suggest solution how to resolve this? Reply appreciated.