Action Box

[Former Member]

hi

experts

what is action box in sap

how to configure it . process for customisation

shall we use it during inspection lot created or result recorded , to give intimation to consult dept. through mail or phone call

pl provide details with example

[anup_patil3]

Hello Sachin,

When you process quality notifications, maintenance or service notifications, you can use the action box function to execute follow-up actions.

Normally, you use Action Box function to trigger some followup action after usage decision. Now this follow-up action could be update some QM document or send email to communicate concerned persons/departments or print some document from notification etc.

You can define Action Box in - SPRO --> QM --> Q Notifications --> Notification Processing --> Additional Notification functions --> Define Action Box (For more details you can read out help given in SPRO).

Regards,

Anup

[anup_patil3]

For Example: Goto above mentioned SPRO path. Refer Quality Notification-F1 (Customer error).

Select F1 and click on "Activities", you will number of functions defined. e.g. Create 8D Report.

[Former Member]

thanks for reply but

my question is 

our quality dept. taking results of inspection lot , as soon as they complete their work they have to intimate production or consult dept. for next process

is this possible through ACTION BOX

PLs give details

[Former Member]

Hi,

You can setup autoamtic mail trigger to concerned persons in the concerned departments when the UD is taken. This can be achived with actions and by using Workflow.

Also this automatic mail trigger can be configured without using action boxes(by development)

Regards,

Pavan

[Former Member]

Thanks to everybody,

pavan, can u pls give me idea how to get into action box configuration for my scenario

[former_member186193]

Hi,

One widely used example is that you can trigger another notification from the Action Box of a notification. such notifications are linked together in the system, which can be viewed through the workflow icon in the notiification.

    Quality Management - > Quality Notifications -> Notification Processing->Additional Notification Functions

->Define Action Box -> Define Follow-Up Functions (Generated Tasks/Activities)

= > Notification Types ->Activities->Dependent Follow-Up Functions

-> Define Follow-Up Actions for Tasks-> Define follow-up actions

= > Follow-up actions -> Function modules

Regards,

Alok Tiwari

[Former Member]

Hi ,

Copy any of Function & give another number then put QM06_FA_ACTION_TELEPHONCALL_2 as functiona module under same field.... It should show in the notification ,

No need to define dependent Followup action.

Bottom line is you should identify Fucntional modules which you want to use ... defining action box is easy.

Award point for this