One widely used example is that you can trigger another notification from the Action Box of a notification. such notifications are linked together in the system, which can be viewed through the workflow icon in the notiification.
Quality Management - > Quality Notifications -> Notification Processing->Additional Notification Functions
->Define Action Box -> Define Follow-Up Functions (Generated Tasks/Activities)
= > Notification Types ->Activities->Dependent Follow-Up Functions
-> Define Follow-Up Actions for Tasks-> Define follow-up actions
= > Follow-up actions -> Function modules
Copy any of Function & give another number then put QM06_FA_ACTION_TELEPHONCALL_2 as functiona module under same field.... It should show in the notification ,
No need to define dependent Followup action.
Bottom line is you should identify Fucntional modules which you want to use ... defining action box is easy.
Award point for this
When you process quality notifications, maintenance or service notifications, you can use the action box function to execute follow-up actions.
Normally, you use Action Box function to trigger some followup action after usage decision. Now this follow-up action could be update some QM document or send email to communicate concerned persons/departments or print some document from notification etc.
You can define Action Box in - SPRO --> QM --> Q Notifications --> Notification Processing --> Additional Notification functions --> Define Action Box (For more details you can read out help given in SPRO).
You can setup autoamtic mail trigger to concerned persons in the concerned departments when the UD is taken. This can be achived with actions and by using Workflow.
Also this automatic mail trigger can be configured without using action boxes(by development)