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3 Replies Latest reply: Aug 6, 2013 10:28 AM by Jason Lax RSS

Unable to install my new SAP Passport (single sign-on)

Ravi Sankar Venna
Currently Being Moderated



My Passport is going to be expired in few days, so it has given me warning to download the new passport in Service Market Place. I have downloaded the new passport. But, the file is downloaded without any extension. When I searched on internet, somebody suggested to change the extension. I have tried with all possible extensions, still I am not able to install the certificate. It is saying the file is not in recognizable format. SAP_CERTIFICATE.png


Now, I have deleted my old passport, every time I am going to give my user Id and password. This is really annoying. Number of times, we log on to SCN and Service Market Place in a day, each time it is paining experience.


Has anybody has come up with this kind of issue, if so please let me know the resolution.


Thanks in advance.