Errors while RSC configuration with UI

[Former Member]

Hi All,

I get the Proxy error: port is incorrect while configuring the UI setup.I tried without the proxy as well, but it fails.

The IE uses the same proxy to connect to SMP. All S user pre requisites have been completed.

Valid system details in SMP and license key has been added.

Kindly suggest

Attached is the error message

Regards,

Atul B

[Toby_Johnston · Accepted solution]

Hi Atul,

This error explains the problem:

EXCEPTION

com.sap.smd.agent.application.rsc.core.activation.SecurityException: Error
while silently connecting: org.w3c.www.protocol.http.HttpException: Proxy
responded: HTTP/1.0 407 Proxy Authentication Required

errorCode: ERR_LOGIN_02

The problem here is that the proxy is not accepting the proxy username and
password that the customer is entering into the RSC UI logon screen.

• Are you sure that a username / password is required? 

• Have you tried using the proxy information but without the username and
  password?

• Can you try without the domain name and just use the username and
  password?

• Can you try the short proxy hostname instead of the FQDN proxy hostname?

• Can you check with their proxy administrator to see what username
  and password is required if any?

• Are you logged on to the managing host as a domain user?  If so, log
  off and back on as a local user then try to connect to the internet with IE. 
  Does it prompt for a logon?  Does the logon work here?

After checking the above information, you should have this resolved.

Thanks

Toby

[former_member195313]

Hello All ,

Please try to use CNTLM proxy software solution..

It works for me..it's freeware and easy to configure.

SAP Download Manager 407 Proxy Error

ody>

[Toby_Johnston]

Hi Atul

Can you please try this and confirm if it resolves the problem? 

1639445 - Connecting to Remote Support Component Configuration
UI fails with error "Invalid Proxy Type"

If not, turn on debugging, reproduce the error and attach the zrsc.log

1630245 - How to enable verbose logging for remote support

component

Thanks

Toby