I am setting up a workflow for EAM access.
Everythings is working fine and we can provision firefighter access as required. But!
I maintained the notification templates because they are quite bad - and because the client requested it. I included link to the access request in the new item notification to the approver, using variable %LINK_APPROVE_REJECT%
It takes the approver into the right request, but the submit button is grayed out. Under Other Actions, the Reject button is also grayed out.
If approver goes through the work inbox into the request, the button is enabled and the approval works.
I found note 1699808 which describes this exact issue for batch email reminders, but it doesn't fix the issue for this scenario.
I can't find any other notes that could resolve this.
Any input would be much appreciated.
Here there are two parts:
(1) Notification variable for Link to the workitem : Please refer to Note:1660261. This Note provides all details for all the notification variables available for EAM. For workitem please use LINK_WORKITEM variable in the template.
(2) The submit button greyed out: Please refer to the Notes: 1706426 & 1670919 which deals with the task settings at stage level for EAM workflow.
Hope the information is usefull to you.
Thanks & Regards,