4 Replies Latest reply: Jul 4, 2012 9:03 AM by Sharat Sugur RSS

Real time support issues in sap pp

Vivek Kumar
Currently Being Moderated

Hi all,

can any body explain  what types of real support issues(tickets) in sap pp post implementation.

m new to pp.

 

thnks in adv.

  • Re: Real time support issues in sap pp
    mmboy 05
    Currently Being Moderated

    Dear Vivek,

     

    All the issues mentioned in this forum are part of tickets , enhancements and post production actiities.

     

    hope u understd..............

  • Re: Real time support issues in sap pp
    Sharat Sugur
    Currently Being Moderated

    Hi Vivek,

     

    Some of the basic questions, examples

     

    1. Not able to set TECO to the production orders? What could be the reasons.

    2. How to explode new BOM in the order?

    3. Not able to Confirm the production order.

    4. Not able to create BOM or routing for raw material?

     

    Most of questions are similar to one you get in SDN forum or this forum.

     

    Some will be custom requirements, like custom reports, enhancements, interfaces based on client requirements.

    You get severity tickets in most of the cases of custom developments or standard functionality not working. Usually standard functionality not working will be rare cases, if you get it also then you can search solution for this in SAP OSS notes.

     

    Hope this reply helps you.

    Regards,

    Sharat

  • Re: Real time support issues in sap pp
    Srini N
    Currently Being Moderated

    Hi Vivek,

     

    Support activity means that you have maintain the system. All the activities happen smoothly without any hazzle.

     

    Issue or ticket what user cannot do, he asks for help or support.

     

    Types of issues -

     

    1) How to do - like creating master data, how to do confirmation etc.

    2) Rectifying the mistake - did wrong GR, how to reverse now

    3) New requirements - mapping of new process

    4) Enhancements and reports - as users start using the system, ask for more reports

    5) Performance issue - slow running of z programs

     

    Hope it is clear.


    Regards,
    Srini

  • Re: Real time support issues in sap pp
    Sharat Sugur
    Currently Being Moderated

    Hi Vivek,

     

    Are you looking for more info on this or if your question is answered, kindly close the thread.

    Closing thread is good practice in this forum.

     

    Best regards,

    Sharat

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