We have a scenario, where in the service order will be created in CRM and billing will be done in ECC system. Business team wants to keep a track of planned and actual cost for that easy cost planning has been activiated for internal orders.
While putting the planned cost on the internal order(for UCP), system picks up the revenue element from CRM configuration for billing i.e. Billing --> Integration -->Transfer of Billing Documents to Accounting -->Assign Revenue Accounts for Service Processes or
Billing --> Integration -->Transfer of Billing Documents to Accounting -->Enhanced Account Determination -->Assign Symbolic Account Key
based on the configuration settings maintained.
We want the system to pickup the revenue element values from the FI-SD integration (t-code VKOA). Do we have any configuration available for the same. We have come across a t-code BEA_CONFIG_CRMB_ACD, which has some options for configurable objects. Do we need to activate any component from this configuration settings?
If this is not an option, do we need to go for some customer developement, if yes, whether it has to be done in ECC or CRM side. Do we have any BADI or enhancement available for the same?
Please provide your input.