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    6 Replies Latest reply: Aug 24, 2012 8:43 AM by Andriy Semenov RSS

    WebUI - inbound emails

    Andriy Semenov
    Andriy Semenov
    Jul 20, 2012 10:27 AM
    Currently Being Moderated

    Hello,

     

    we are on SAP CRM 7.0 EHP1 SP4 and face a problem with inbound emails. We want to have all mails in WebUI as activities, which are sent to a predefined mail address. We do not want to use Interaction Center for that.

    For my personal email inbox upload I can use one-to-one mailing, where I can upload emails manually to CRM WebUI. Now we want to have an automatic email-upload to CRM WebUI of all mails sent to this email inbox. The mails have to exist as activities in WebUI, when an email is sent to our predefined mail address.

     

    What do you think is the best way to do this?

     

    Best Regards

    Andriy

    • Re: WebUI - inbound emails
      Andriy Semenov
      Andriy Semenov Aug 14, 2012 3:34 PM (in response to Andriy Semenov)
      Currently Being Moderated

      Hello experts,

       

      does anyone have a suggestion for this requirement? Or do you need additional information?

      We want to send emails to a certain address and generate mail activities in CRM WebUI for each email (transaction type 0004).

      Thanks in advance.

       

      Best regards,

      Andriy

      • Re: WebUI - inbound emails
        Anupam Sharma
        Anupam Sharma Aug 15, 2012 1:43 AM (in response to Andriy Semenov)
        Currently Being Moderated

        Hi Andriy,

         

        If my understanding is correct on your query then :

         

        Why don't you explore the rule policies where you can create an activity for each mail which gets landed in the inbox . you can create an interaction record for the emails which have got e-mail address address maintained in the Business Partner.

         

        eg : If Andriy.Semenov@gmail.com is maintained as email address of the Business partner and email is coming from that email ID to the SAP system then an interaction record can be created.

         

        Let me know if this helps you !

         

        Regards Anupam. 

        • Re: WebUI - inbound emails
          Andriy Semenov
          Andriy Semenov Aug 17, 2012 9:29 AM (in response to Anupam Sharma)
          Currently Being Moderated

          Hello Anupam,

           

          thank you for your reply.

          Interaction record is also a good idea, but we need activitiy "Email", i.e. transaction type 0004.

          We use web UI role SALESPRO. So we don't use interaction center.

           

          Is it possible to create activity email with rule policies?

           

          Best regards,

          Andriy

    • Re: WebUI - inbound emails
      praveen kumar
      praveen kumar Aug 21, 2012 8:48 AM (in response to Andriy Semenov)
      Currently Being Moderated

      hi

      it is possible to save emails that you sent as email activities. we have done this but in the seperate scenario. we have done it for outbound emails. each mail we sent, we create activity and stored it as follow up document in the transactio history assignment block.

       

      we have used

        cl_crm_email_utility=>create_activity method and also i would suggest the to observe the on_send event handler code of BT126H_MAIL - SENDSCREEN view.

       

      Let me know incase if it helps you.

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