on 07-26-2012 11:48 AM
Dear gurus,
I can't make multilevel categorization to work.
When creating incident ticket, it's greyed out.
I'm using business roles SOLMANPRO and have made configuration in SPRO.
How do you assign categorization schema to ZMIN?
In crm ui, I only have two predefined template:
SAP_SOLUTION_MANAGER_TEMPLATE |
Regards,
Hi, Bobby.
Do you have aconfig guide for multilevel categorization? If no - here it is: https://websmp201.sap-ag.de/~sapidb/011000358700000514562011E.PDF
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Hi Bobby,
Please check if is maintained in SPRO tcode (search for 'Assign Transaction Types to Catalog Categories') ZMIN should be set:
Next go to cat. schema in CRM_UI and generate new version of your customized schema, please check if you set up right value in Application Areas should be the same as in SPRO.
Bear in mind that in SAP stanadard 'valid-from date' is set up to next day. Also set more time 10-15 minutes than the current hours. After this login again and check.
BR,
SAPFan
Hi Bobby,
Were you able to enable the Levels??
I am same situation and followed that personalize setting, but still Levels are not active...
Thanks,
Manish
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