cancel
Showing results for 
Search instead for 
Did you mean: 

Parameter value disappear after change in personalization under WebUI

Private_Member_82764
Active Participant
0 Kudos

Dear All,

I just update CRM 7.0 EHP1 to CRM 7.0 EHP2. After the update, for some reason the parameter value (under Parameters tab in SU01 ) disappear after users change and save anything (date, numeric format, etc..) under personalization in WebUI. Since the paramter value is removed from the Parameters tab after the change, user can't login to WebUI next time because CRM_UI_PROFILE is removed from the Paramaters tab and there is no role assigned to the user.  I never had the problem before I updated from EHP1 to EHP2.

I have created a message for SAP almost two months now and it seems they are struggling to resolve it. I just wonder does anyone have the same problem? Thanks.

Accepted Solutions (0)

Answers (2)

Answers (2)

sam_liu
Explorer
0 Kudos

Hi,

I meet the same problem too.Do you have solution? 

0 Kudos

Ye, see SAP note 2020718

sam_liu
Explorer
0 Kudos

Thank you very much!

the Note help me solve another problem too!!

0 Kudos

Hi,

We have the issue now that user parameters entered in SU01 sometimes disappear without any known reason and they are not being removed manually via SU01.

Did you have receive any feedback from SAP?