Cannot start SAPinst.exe from SWPM

[Former Member]

Dear Expert,

I'm going to install SAP NetWeaver 7.3 in a Windows 2008 (R2) server.

After I extracted the .SAR files using Software Provision Manager 1.0, I run the

sapinst.exe file as administrator but it cannot start properly. The following error

message prompts:

Problem signature:

  Problem Event Name:  APPCRASH

  Application Name:  sapinst.exe

  Application Version:  1.0.0.0

  Application Timestamp:  501c58ce

  Fault Module Name:  MSVCR80.dll

  Fault Module Version:  8.0.50727.4940

  Fault Module Timestamp:  4ca2b4dd

  Exception Code:  40000015

  Exception Offset:  0000000000006a68

  OS Version:  6.1.7601.2.1.0.272.7

  Locale ID:  3076

  Additional Information 1:  4f0d

  Additional Information 2:  4f0d59b3e5e15cb33455b954a61e1ace

  Additional Information 3:  3025

  Additional Information 4:           30258b380493fa25f48eb5a791523fae

I've applied SAP notes #684106 by installing Microsoft Visual C++ 2005 SP1 Redistributable Package but it don't solve the problem.

Moveover, I've downloaded the latest version of SAPCAR.EXE and SWPM instead of using the Media from SAP, but it doesn't work as well.

Can anyone help on this issue? Many thanks.

Best Regards,

Theo

[Former Member · Accepted solution]

a crash inside  msvcr80.dll does not indicate an error in this DLL.

In 99.999 percent of the cases a function within the mscvr80.dll is called with invalid arguments (null pointer as an argument in a string operation for example). In this cases you will see the application crashing in the function accessing the null pointer.

Updating the C-Runtime Library will not help at all.

Therefore open a message in SAP OSS to get the root analyzed an fixed.

kind regards

Peter

[former_member153625]

install the vcredist_x64 and use the java 1.4.2

[former_member186228]

Hi,

Download and install vcredist_x64.exe  from the Microsoft website. Maybe it will solve  MSVCR80.dll error.

Regards

Jithin

[Former Member]

this does not fix the problem because sapinst (or swpm) is coming with a side-by-side private assembly.

peter

[former_member192421]

Hi Theo,

I think this is an access related issue. Manually create an <SID>ADM user

Please try to install it with <SID>ADM user.

Before that please add <SID>ADM user to Administrator group.

Please let me know if it helps.

Regards,

Rajkumar

[Former Member]

sorry, but starting SAPinst under <SID>adm account is not a good idea.

It depends on the installation service you are going to execute.

But most of the installation services are not designed for running using user <SID>adm, because

this user is normaly created by sapinst and his environment modified during the installation.

[former_member192421]

Hi,

Oh!!!!

Then the problem is: the installer program sapinst.exe is not taking the proper MSVCR80.dll.

It should take the dll file from the installation master directory.

Please search in the installtion master directory for this dll. The sapinst.exe must use that dll for installation.

OR better contact SAP for this problem. Hope they might have any solution.

Let me know it helps and don't forget to share the SOLUTION.

Regards,

Rajkumar

[Former Member]

Hi,

I am facing same issue like you, Could you please share solution for this issue?

Thanks,

Venkat

[Former Member]

This error code mean STATUS_FATAL_APP_EXIT and tell us nothing. Check your windows event viewer logs for more information.

Regards,

Roman

[Former Member]

Thanks Roman,

The Windows event viewer log doesn't show many additional information about the crash.

Here below the report from event viewer:

Version=1

EventType=APPCRASH

EventTime=129990805769550781

ReportType=2

Consent=1

ReportIdentifier=373d7ff2-3de6-11e2-a673-000c29f0226b

IntegratorReportIdentifier=373d7ff1-3de6-11e2-a673-000c29f0226b

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=sapinst.exe

Sig[1].Name=Application Version

Sig[1].Value=1.0.0.0

Sig[2].Name=Application Timestamp

Sig[2].Value=50a28052

Sig[3].Name=Fault Module Name

Sig[3].Value=MSVCR80.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=8.0.50727.6195

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=4dcdd833

Sig[6].Name=Exception Code

Sig[6].Value=40000015

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000006a68

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.1.7601.2.1.0.272.7

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=3076

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=4f0d

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=4f0d59b3e5e15cb33455b954a61e1ace

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=d574

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=d57408e9ed0fbf609063b9ccae5dceed

UI[2]=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\sapinst.exe

UI[3]=sapinst has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\sapinst.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\system32\kernel32.dll

LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

LoadedModule[4]=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\sapcpp47.dll

LoadedModule[5]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCP80.dll

LoadedModule[6]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll

LoadedModule[7]=C:\Windows\system32\msvcrt.dll

LoadedModule[8]=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\iastring722.dll

LoadedModule[9]=C:\Windows\system32\ADVAPI32.dll

LoadedModule[10]=C:\Windows\SYSTEM32\sechost.dll

LoadedModule[11]=C:\Windows\system32\RPCRT4.dll

LoadedModule[12]=C:\Windows\system32\USER32.dll

LoadedModule[13]=C:\Windows\system32\GDI32.dll

LoadedModule[14]=C:\Windows\system32\LPK.dll

LoadedModule[15]=C:\Windows\system32\USP10.dll

LoadedModule[16]=C:\Windows\system32\IMM32.DLL

LoadedModule[17]=C:\Windows\system32\MSCTF.dll

LoadedModule[18]=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\icuuc34.dll

LoadedModule[19]=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\icudt34.dll

LoadedModule[20]=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\icuin34.dll

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=sapinst

AppPath=C:\Users\<user>\AppData\Local\Temp\2\sapinst_exe.2912.1354606945\sapinst.exe

I wondered that the crash was caused by outdated MS C++ Redistributable Package version, so I've updated MSVCR80.dll from version 8.0.50727.4940 to 8.0.50727.6195 by installing the latest package.

The sapinst.exe still failed to start.

Regards,

Theo

[Former Member]

Try to check events before this event. May be they contain related valuable information.

Regards,

Roman

[Former Member]

Hi Theo,

Please see the log in your installation dir and paste the same.

Have you applied Wiondows SP ?

regards

Ganesh Datt Tiwari

[Former Member]

Thanks Ganesh.

The sapinst.exe couldn't start and even the Welcome page cannot be shown.

The installation directory of SAP NetWeaver is not yet created.

Yes, it's Windows 2008 (R2) SP1 server.

Regards,

Theo

[Former Member]

this is a serious error which should not happen.

In order to be solved you need to open a ticket at service.sap.com.

They will tell you how to collect a crash dump which they need to analyse in order to find the reason for the crash.

kind regards

Peter

[former_member182034]

the Theo,

did you check with sapinst.exe of SR3 on window server 2008, If not then try with it.

Regards,

[Former Member]

See If SAP Note 855498 - Installation Prerequisite Checker will help you, as your error seems to be an OS pre-requisite issue.

Try to clean boot once and then you may start.

Message was edited by: Anuj Sharma

[Former Member]

Thanks Anuj.

As I'm using SWPM 1.0 SP5, it seems that SAP note #855498 is not applicable in my case.

Anyway, I've tried to download the PREREQUISITE_CHECK_DATA.xml from the note and replaced the original XML file in installation folder. The sapinst.exe still cannot start after clean boot.

Is there any other prerequisites for executing sapinst.exe in SWPM?