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AFP Portal Favorites not loading for users

Former Member
0 Kudos

Hi.

We recently upgraded to 7.31. We're using the ajax framework page and certain users are unable to load any portal favorites. We've ruled out that the amount of favorites don't have an impact. One user has 150, while another has a few and neither load.

Any suggestions or information is greatly appreciated.

Thanks,

Brandi

Accepted Solutions (1)

Accepted Solutions (1)

Steffi_Warnecke
Active Contributor
0 Kudos

Hello Brandi,

we had the same problem. Our users had created a favorite of a folder and in the dropdown "Favorites" it tried to show the whole structure of the folder, not just the link itself. So it loaded endlessly, because the folder had so many subfolders.

Please check, if your users maybe have done the same. Removing the folders from the favorites settled the problem for us.

Regards,

Steffi.

Answers (1)

Answers (1)

Former Member
0 Kudos

That was the case, Steffi. Once the users deleted the root folders, the issue was resolved.

Thanks so much!

Brandi

Steffi_Warnecke
Active Contributor
0 Kudos

Glad I could help.