SolMan 7.1 - Categories are disabled

[Former Member]

Hi ,

I'm trying to define and activate Category fields in Create Incident screen.

I already defined and released a categorization schema. The schema is already assigned to Application Area: Service Request/Incident.

But in Create Incident screen, the Category fields (4 levels) are still disabled....

Could you advise what should I do more?

Thanks,

HL

[Former Member · Accepted solution]

Hello!

I' ve given the answer for this issue in this thread:

http://scn.sap.com/thread/3213430

please check

Regards,

Diana

[Former Member]

Hi,

Thanks Diana, SAP Fan! I just played with Personalize UI and it helps to show the ID now.

My problem is solved!

Thanks very much,

HL

[Former Member]

Hi HL,

Please tell me how did you do that, i am also facing same, i didn't do any setting... if possible please met know steps.

Thanks,

Manish

[Former Member]

Hi,

I had the same problem a few days ago. Check my thread

If you need assistens let me now.

BR,

Binu

[Former Member]

Helllo Le Thi,

Please run crm_ui tcode login to solution manager and check personalize -> personalize settings-> and mark 'Show key in dropdown lists'.

Than go to cat. schema and double check if your transaction type (SMIV or ZMIV) is in application area.

On the print screen search: categorzations schemas underlined schema ID has status relased should have active. Please aslo follow the guide https://websmp210.sap-ag.de/~sapidb/011000358700000514562011E.PDF

BR,

SAPFan