3 Replies Latest reply: Dec 17, 2012 4:37 AM by Le Thi Thanh Huong RSS

SolMan 7.1 - Categories are disabled

Le Thi Thanh Huong
Currently Being Moderated

Hi ,

 

I'm trying to define and activate Category fields in Create Incident screen.

 

I already defined and released a categorization schema. The schema is already assigned to Application Area: Service Request/Incident.Released Schema.png

Assigned application areas.png

 

But in Create Incident screen, the Category fields (4 levels) are still disabled....

create incident.png

 

Could you advise what should I do more?

 

Thanks,

HL

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