SAPB1 8.82 PL 10 Printing issue

[Former Member]

Does anyone upgraded to SAPB1 8.82 PL10?

One of my customer facing the printing issue after upgraded to PL10. The printer preference auto reset back A4 format even though we fixed it into Letter/A5 format. 

So currently all the preprinted form not able to print. Anyone could try and let me know what the solution??

Way to find out.

1. Go to any document, for eg. AR Invoice.

2. Click on print.

3. Click the preferences button.

4. Change th paper options to Letter.

5. Click ok and close all.

After that, repeat again the procedure, the paper format will reset to A4..

Even after you set it and print, the format is still A4.

Please help.

[mat_mat · Accepted solution]

Hi,

I did try upgrade to 8.82 PL11, but its look like the problem still not solved.

does anyone try PL11?

regards,

muhamad

[Former Member · Accepted solution]

I export the report to local pc, then change the paper format and save it and import back.. the problem solved..

[Former Member]

Please close your thread since the problem solved.

Thanks,

Gordon

[Former Member]

I have exactly the same problem and the all the document is cutted and the top margin is too big, hope this is fixit or someone find a solution that the final user doesnt have to export, this affects totally my invoice process.

[kothandaraman_nagarajan]

Hi Jason,

Try with page setuo under SAP business one file-> Page setup.

Hope helpful.

Thanks & Regards,

Nagarajan

[Former Member]

Still the same problem even set the paper format in SAPB1 Page setup.

[kothandaraman_nagarajan]

Hi,

Open required PLD-> Display document properties tab-> under paper format tab-change the paper size.

Thanks & Regards,

Nagarajan

[Former Member]

this is nothing to do with the report/document. is more toward the printer peference.

The reports is designed using Letter Format, but during print out, it will change to A4.

by the way, i m using Crystal report, not the PLD.

[kothandaraman_nagarajan]

Hi Eric,

try this:

Go to Start -> Printers and Faxes -> find your system printer,

right

click and choose 'Printing Preferences', please check if the

system

printer setting is A5.

[Former Member]

Yes. The system printer already set default to A5/Letter. but whenever print from SAPB1, click the print, go to Print Peference, the paper format it will auto change to A4.

Does anyone usign PL10 have the same issue???

[kothandaraman_nagarajan]

Hi Eric,

It is an application error. Please refer SAP notes:

1754548 - Page Size and Orientation Settings of Crystal Report
Not Saved in SAP Business One

Thanks & Regards,

Nagarajan

[Former Member]

Can you paste the link here?? i couldn't find the SAP note 1754548..

Thanks...

[kothandaraman_nagarajan]

Hi Eric,

To access above, you need S user ID and password. For solve your problem,

Symptom

The page size and orientation settings of imported Crystal report do not work
when you print the report from SAP Business One.

Reproducing the issue

Scenario:

1. Create a Crystal report with the following page settings:
   
   
   
   • Page size: Legal
   • Orientation: Landscape
2. Import the Crystal report into SAP Business One using the import wizard
   (Administration → Setup → General → Report and
   Layout Manager).
3. Define the default printing settings of SAP Business One as:
   
   
   
   • Page size: Letter
   • Orientation: Portrait

Expected Behavior:

The page size and orientation settings of the imported Crystal report take
effect. When printing the Crystal report from SAP Business One, the default page
size is "Legal" and page orientation is "Landscape".

Actual Behavior:

The page size and orientation settings of the imported Crystal report are
not saved in SAP Business One. When printing the Crystal report from SAP
Business One, the default page size is "Letter" and page orientation is
"Portrait".

Cause

Application Error

Solution

SAP intends to provide patches in order to solve described problem.

The section Reference to related Notes below will list the specific Patches
when available.

The corresponding Info file of Patches on SAP Service Marketplace will show
the correction / SAP Note number also.

Be aware that these references can only be set at Patch release date.

SAP will deliver Patches only for selected Releases at its own discretion,
based on the business impact and the complexity of the
implementation.

Other terms

page setup, page settings, page option, orient, print setup, print setting,
size, paper size, paper orientation

[Former Member]

Thanks. I got the user id and pw, but still not able to find the above note.

So the error is relate to 8.82 PL10??

[kothandaraman_nagarajan]

Hi Eric,

Yes.

Thanks & Regards,

Nagarajan

[JasonLax]

Discussion moved from SCN Bug Reporting to SAP Business One Application

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[Former Member]

OK Thanks. but i suspect is PL10 bug.