16 Replies Latest reply: Jul 12, 2013 11:48 PM by Jose Fernando Echandia RSS

SAPB1 8.82 PL 10 Printing issue

Eric Siew
Currently Being Moderated

Does anyone upgraded to SAPB1 8.82 PL10?


One of my customer facing the printing issue after upgraded to PL10. The printer preference auto reset back A4 format even though we fixed it into Letter/A5 format. 


So currently all the preprinted form not able to print. Anyone could try and let me know what the solution??



Way to find out.

1. Go to any document, for eg. AR Invoice.

2. Click on print.

3. Click the preferences button.

4. Change th paper options to Letter.

5. Click ok and close all.


After that, repeat again the procedure, the paper format will reset to A4..


Even after you set it and print, the format is still A4.


Please help.