SAP CRM Mobile app - Sybase MOCA error

[Former Member]

Has anyone seen this error in the Sybase Control Center?

We have SAP CRM , Data Orchestration Engine, Sybase Unwired Platform, iPhone/iPad mobile devices

The situation is there are pending items in the SCC destined for a mobile device. In SCC the device status is offline. On the mobile device, the staus is Active Active.

We see the following error on the SCC server log...

2013-01-30 21:23:06  Module=MOLogMobileObjects, Description=Event Type: MOCA Delivery Failure__Object Name: SUP__Method Name: Message__Error Message: _DeviceID: 9058775541be7c8c68f4001a025b21fef6a78cc1__CRMSales_Request ID: 664572 Retry Forever.__Error Detail: The queued item could not be delivered to the device.  The delivery repeatedly failed.__Source: mocaMessageProcessor.cpp 327.__, Level=ERROR, User=martint, Application Connection ID=9058775541BE7C8C68F4001A025B21FEF6A78CC1__CRMSALES, Thread ID=0, Node=GBLWSUPAPQ01, Trace file name=GBLWSUPAPQ01_OBMO_MOLogMobileObjects_20121114T220243.txt, File attachment=, File name=, Line number=

At this point, our only course of action is to resubscribe the mobile device, which is not an acceptable solution going forward.

[Former Member]

Ted,

Did you ever resolve this issue? I'm running into the exact same error message.