SDS shipping by mail - error handling

[Former Member]

Hello,

we are using still using 4.7 SAP and have starting SDS shipping by email.

Everything is working fine - but we have one issue: what about the error handling, eg in case the email address is wrong?

Is there any SAP standard solution for this in place?

Thank you very much in advance for your help!

Best regards,

Christoph

[Former Member · Accepted solution]

Hi christoph,

Unfortunately, there is no such error handling method available.

Because here SAP dealing with different server (email).

It is not possible to test whether the email ID is correct (or) worng. even microsoft outlook also not able to test the recipient email ID. we come to know only after few minutes if there is any delivery failure.

If email address is empty, it can be monitored and taken care. because there is no Report shipping orders delivery.

We have done with small manual practice in our project (ofcourse - which is not a standard process)

1. Batch jobs scheduled with the User (Batch job)

2. For the same user, maintained with the email ID (called as Regulatory Affairs)

3. Whenever there is a delivery failure (due to email ID is incorrect/ user no more exist in the organization), delivery failure email will be routed to theabove mail ID (regulatory Affairs)

4. Responsible people of Regulatory affairs will be monitoring the emails and take a decision, to collect the correct emails of the vendors and resending the SDS again via. email/ manually.

In this process we faced Pros. and cons.

One of them - If your cleint have business in different countries, the delivery failure emails cannont be re-routed country wise, as you are dealing with the single batch job user with single email ID.

some one has to monitor centrally and pass the information to correct person, who can react country/plant wise.

If you wish, You can try the same -

or we can wait for some other best solution.

Regards

kamal

[Former Member · Accepted solution]

Hi Kamal,

thank you for your valuable answer - this is an interesting approach, we are thinking about a similar idea and where facing the issue of the possibility of splitting the batch job for different countries - but as you already pointed out this is not possible. We thought about an option to split the batch job within the parameters for different countries.

So we will continue with this approach - in case you (or anybody else) has an idea regarding this process it would be very much appriciated !!!

Best regards,

Christoph

[christoph_bergemann · Accepted solution]

Dear Christoph

the approach as described by Kamal is one of the best options you can use. The whole topic is part of "organization" within one company and distribution of responsibilities regarding SDS distribution. E.g. the rules in US regarding SDS distribution are others in comparison to european countries.

Only a "small" add on: EHS differentiate three types of "addresses":

- "the customer"

-" internal addresses" (report recipient)

- SAP inbox

You can dispatch SDS to internal addresses as well and here you can use eMail as well and the eMail address can be wrong, etc.

A "major" issue is especially the subsequent shipment part. Therefore the eMail address must be stable for "one year".

But in principle the other communication types do have the same issue: you can print SDS (who takes care that there is enough paper available, etc.) you can send the SDS via FAX and FAX server can be down etc.).

Here SAP can not provide you a "complete" / "robust" solution but the workarounds as mentioned by Kamal are the best to be used in reality.

This might be one of the reasons why SAP you provides an "additional" feature:

You can add e.g. to your eMail an "notice of receipt" / "letter of acknowledgement" which the customer should send you back. Now you could use report shipment and status net therein to "store" in data base that customer has approved that he/she received the eMail.

But most companies do not use this process as it takes to much time etc. and customer is not willing to send the "notice of receipt" back to you and transaction CVD1 is not really user friendly.

C.B.

PS: by the way: in the past there has been "additional" problems using the eMail option. Some companies do have guidelines etc. so that you can only deliver documents up to x (e.g. x = 5) MB (and you will "send" in the eMail normally coversheet and any SDS needed and because of REACh documents grows in size your eMail will grow in size as well

[Former Member · Accepted solution]

Hello Christoph,

thank you for this validation. So we will go forward with this solution.

Best regards,

Christoph