Does SAP ERMS allow parsing of Emails

[Former Member]

Currently I was under the impression that ERMS can parse out emails.

Here is the question being posed and I was wondering if SAP CRM ERMS can do the following from the client's expectations:

1. Take emails from
   Lotus Notes in ERMS.
2. Create program to
   parse emails in ERMS.
3. From parsed emails
   create Case.
4. Use ERMS to issue
   notifications.

Can the above be done from ERMS?

Many Thanks

[Former Member]

Hi Chris, Did you get the response? Did you get solution for creation of cases in CRM after parsing email  from lotus notes inbox. Can you please provide more details?

[Former Member]

Dear Chris,

We are implementing ERMS in our project for receiving e-mails to agent groups. We are having Lotus notes as our e-mail server. E-mails also have large attachments (>10MB attachments). Did any of you experience issues with large attachments and different attachment types especially with e-mails forwarded from Lotus notes to CRM and consumed by ERMS rules engine for routing?

Regards,

Praveen