on 03-08-2013 5:00 PM
Hi,
We have an issue in CRM WEB UI,
In service contract header page for particular contarct type we are getting a "Time out message" for less than 7 minutes as
"Your session has timed out. Click here to start a new session. "
We tried with the follwing steps,
1.If we remove the user parameter "WCF_IGNORE_ENHANCEMT = A" (this profile
parameter refers to plain vanilla version of SAP webui ) on our user profile
(which I did now for ossuserrd), then timeout will not happen for 20, 25
minutes.
Could any one guide us to solve the above issue..
Regards,
S.Balaji
Hi Balaji,
Since the time out is not happening when you set the user parameter, "WCF_IGNORE_ENHANCEMENT" as 'A', it seems like the issue is something related to do with the custom enhancements made to Service Contract Header page. Review the custom enhancements made to the Service Contract Header page first. Set a breakpoint in the associated inbound plug method of the window controller and see if any exception is being thrown causing the system to time-out. Else set a breakpoint in the do_prepare_output method of the header view and see what is going on.
Hope this helps.
Regards,
Prathap
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Hi Balaji,
There are probably some exception raised in the backend and caught by UI framework. You can try to find the exact exception by following this link.
Best regards,
Jerry
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Check these profile parameters in RZ10
rdisp/plugin_auto_logout
icm/conn_timeout
icm/keep_alive_timeout
rdisp/keepalive_timeout
rdisp/keepalive
rdisp/gui_auto_logout
and these notes
633539
1139596
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Hi Balaji,
Try to take a ST05 trace for the contract type( which is taking more time ) and check where it is taking more time.
Thanks
Sudhansu
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Hi,
In the Technical Role definition change the Max_Threshold value.
Regards
V CH Bharadwaj
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I am not sure if I understood you correctly, there is a session time-out setting which you can set in SPRO, IMG>CRM>UI FRAMEWORK>Technical Role Definition>Define Technical Profile.
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Hi Balaji,
I don't see any relation between the timeout issue and the parameter 'WCF_IGNORE_ENHANCEMT = A' unless there are some actions that keeps the session active for more time when the enchancement is enabled.
Try to increase the timeout setting and see how it behaves in both the cases.
Thanks & Best Regards,
Leon
Message was edited by: Leon Limson
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