The database installer reported an error. DIAGNOSIS: Some database applications might still be running

[Former Member]

Hi,

this is the error during my netweaver 7.3 installation

An error occurred while processing option SAP NetWeaver 7.0 including Enhancement Package 3 > SAP Application Server ABAP > MaxDB > Central System > Central System( Last error reported by the step: The database installer reported an error. DIAGNOSIS: Some database applications might still be running. SOLUTION: Check the log file sdbinst.log and C:\sapdb\data\wrk\MaxDBRuntimeForSAPAS_install__.log.). You can now: Choose Retry to repeat the current step. Choose Log Files to get more information about the error. Stop the option and continue with it later. Log files are written to C:\Program Files/sapinst_instdir/NW703/AS-ABAP/ADA/CENTRAL/.

what does this mean ?

anybody could help me ?

[Former Member]

Hi,

I had the same issue.

I solved the problem like this :

I copied the directory  C:\Windows\System32\drivers\etc into the directory C:\Windows\SysWOW64\drivers

then I have files and the installation Retry and Continued.

I found this link from SCN  -->

Try it your self. its working.

Thanks,

SELVARAJ M

[Former Member]

I had absolutely no issues what-so-ever. I also did not need to copy any "...\drivers\etc" content to anywhere else in my c drive.

I believe the trick is on the java you install before running sapinst.exe

I am using j2sdk-1_4_2_19-windows-i586-p.exe on Windows Server 2008 R2 64-bit (NOT, I repeat, NOT JRE)

Source: Java Archive Downloads - Java SE 1.4

[Former Member]

Hi,

Check if the host name is set properly and is resolvable.

Regards

Dev

[former_member184158]

you have to install DBMAX

NWABAPTRIAL70211_64\NWABAPTRIAL70211_64\MAXDBTOOLS,,

DBM76
after that you can install it successfully

[Former Member]

Hi Ibrahim Börner

good advise, copy the etc folder does'nt work with me, but your advise did, thanks

[AtulKumarJain]

Hi Oliver,

Please check

http://scn.sap.com/thread/1468531

https://scn.sap.com/thread/697951

these thread have similar issue .

Best Regards,

Atul

[canute]

thanks for the above thread, i was able to resolve the problem by

coping  the directory(etc)  C:\Windows\System32\drivers\etc into the directory C:\Windows\SysWOW64\drivers

[Former Member]

This workaround works for me

oping  the directory(etc)  C:\Windows\System32\drivers\etc into the directory C:\Windows\SysWOW64\drivers

Many thanks!!

José Maciel

[former_member188883]

Hi Oliver

As the error logs
 Some database applications might still be running. SOLUTION: Check the log file sdbinst.log and 

This happens when previous un successful installations are not cleaned up correctly including registry entries.

You may install fresh OS and then begin with installation, it should work.

Regards,

Deepak Kori

[Former Member]

Hi Deepak Kori,

your advice doesn't work

i did fresh os installation but finally it still did not work

any idea ?

[Former Member]

and this is the last 150 lines log file

______________________________

INFO:        Installer is part of installation kit
INFO:        Version is 7.9.07 Build 010-123-243-190
INFO:        MakeId is 538459
INFO:        Running as console application
INFO:        Running in background mode
INFO:        Program call informations
INFO:          Caller program name is SDBINST
INFO:          Command line arguments: -global_prog C:\sapdb\programs -global_data C:\sapdb\data -path C:\sapdb\clients\NSP -private_datapath C:\sapdb\clients\NSP\data -profile Runtime For SAP AS -i CL_NSP -b
INFO:          Current directory: C:\Program Files\sapinst_instdir\NW703\AS-ABAP\ADA\CENTRAL
INFO:          Installer directory: D:\1 SAP\NWABAPTRIAL70304_64\NWABAPTRIAL70304_64\SAP_MaxDB_79_SP7_10_RDBMS\DATA_UNITS\MAXDB_WINDOWS_X86_64
INFO:          Pid is 5640
INFO:          Environment dump:
INFO:            ALLUSERSPROFILE = C:\ProgramData
INFO:            APPDATA = C:\Users\user\AppData\Roaming
INFO:            COMMONPROGRAMFILES = C:\Program Files\Common Files
INFO:            COMMONPROGRAMFILES(X86) = C:\Program Files (x86)\Common Files
INFO:            COMMONPROGRAMW6432 = C:\Program Files\Common Files
INFO:            COMPUTERNAME = USER-PC
INFO:            COMSPEC = C:\Windows\system32\cmd.exe
INFO:            FP_NO_HOST_CHECK = NO
INFO:            HOMEDRIVE = C:
INFO:            HOMEPATH = \Users\user
INFO:            LOCALAPPDATA = C:\Users\user\AppData\Local
INFO:            LOGONSERVER = \\USER-PC
INFO:            NUMBER_OF_PROCESSORS = 4
INFO:            OS = Windows_NT
INFO:            PATH = C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x64;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT
INFO:            PATHEXT = .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
INFO:            PROCESSOR_ARCHITECTURE = AMD64
INFO:            PROCESSOR_IDENTIFIER = Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
INFO:            PROCESSOR_LEVEL = 6
INFO:            PROCESSOR_REVISION = 3a09
INFO:            PROGRAMDATA = C:\ProgramData
INFO:            PROGRAMFILES = C:\Program Files
INFO:            PROGRAMFILES(X86) = C:\Program Files (x86)
INFO:            PROGRAMW6432 = C:\Program Files
INFO:            PSMODULEPATH = C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
INFO:            PUBLIC = C:\Users\Public
INFO:            SAPINST_EXEDIR_CD = D:/1 SAP/NWABAPTRIAL70304_64/NWABAPTRIAL70304_64/SAP_NetWeaver_703_Installation_Master/DATA_UNITS/BS2011_IM_WINDOWS_X86_64
INFO:            SAPINST_JRE_HOME = C:/Users/user/AppData/Local/Temp/sapinst_exe.2388.1365350921/jre
INFO:            SAP_DIR_PERF = C:\usr\sap\PRFCLOG
INFO:            SELFEXTRACTOR_EXECUTABLE_NAME = D:/1 SAP/NWABAPTRIAL70304_64/NWABAPTRIAL70304_64/SAP_NetWeaver_703_Installation_Master/DATA_UNITS/BS2011_IM_WINDOWS_X86_64/sapinst.exe
INFO:            SYSTEMDRIVE = C:
INFO:            SYSTEMROOT = C:\Windows
INFO:            TEMP = C:\Users\user\AppData\Local\Temp
INFO:            TMP = C:\Users\user\AppData\Local\Temp
INFO:            USERDOMAIN = user-PC
INFO:            USERNAME = user
INFO:            USERPROFILE = C:\Users\user
INFO:            WINDIR = C:\Windows
INFO:     

SAP MaxDB Installation Manager 7.9.07.10
****************************************

INFO:      checking configuration of global installation
INFO:        Parameter "GlobalData" is given via command line option, value = "C:\sapdb\data"
INFO:        Parameter "GlobalPrograms" is given via command line option, value = "C:\sapdb\programs"
INFO:      Checking configuration of installation
INFO:        Parameter "Name" is given via command line option, value = "CL_NSP"
INFO:        Parameter "Path" is given via command line option, value = "C:\sapdb\clients\NSP"
INFO:        Parameter "Comment" is not set
INFO:        Parameter "PrivateData" is given via command line option, value = "C:\sapdb\clients\NSP\data"
INFO:      Checking installation...

TRACE[W]   2013-04-07 23:26:13.321 [ianxcreghelper.cpp:283]
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SOFTWARE\SAP\SAP DBTech, ...)
Error 2 (The system cannot find the file specified.

) in execution of a 'RegOpenKeyEx' function, line (78), with parameter (SOFTWARE\SAP\SAP DBTech).

TRACE[W]   2013-04-07 23:26:13.321 [ianxcreghelper.cpp:465]
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SOFTWARE\SAP\SAP DBTech, ...)
The subkey 'HKEY_LOCAL_MACHINE\SOFTWARE\SAP\SAP DBTech' does not exist on the 'localhost' host.

TRACE[W]   2013-04-07 23:26:13.322 [ianxcreghelper.cpp:283]
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SOFTWARE\SAP\SAP DBTech, ...)
Error 2 (The system cannot find the file specified.

) in execution of a 'RegOpenKeyEx' function, line (78), with parameter (SOFTWARE\SAP\SAP DBTech).

TRACE[W]   2013-04-07 23:26:13.322 [ianxcreghelper.cpp:465]
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SOFTWARE\SAP\SAP DBTech, ...)
The subkey 'HKEY_LOCAL_MACHINE\SOFTWARE\SAP\SAP DBTech' does not exist on the 'localhost' host.

TRACE[W]   2013-04-07 23:26:13.326 [ianxcreghelper.cpp:283]
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SOFTWARE\SAP\SAP DBTech, ...)
Error 2 (The system cannot find the file specified.

) in execution of a 'RegOpenKeyEx' function, line (78), with parameter (SOFTWARE\SAP\SAP DBTech).

TRACE[W]   2013-04-07 23:26:13.326 [ianxcreghelper.cpp:465]
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SOFTWARE\SAP\SAP DBTech, ...)
The subkey 'HKEY_LOCAL_MACHINE\SOFTWARE\SAP\SAP DBTech' does not exist on the 'localhost' host.

ERROR      2013-04-07 23:26:13.351 [iaxxinscbk.cpp:268]
MDB-07020  The database installer reported an error. DIAGNOSIS: Some database applications might still be running. SOLUTION: Check the log file sdbinst.log and C:\sapdb\data\wrk\MaxDBRuntimeForSAPAS_install_<date>_<time>.log.

TRACE      2013-04-07 23:26:13.408 [iaxxejsbas.hpp:424]
           handleException<ESAPinstException>()
Converting exception into JS Exception Exception.

TRACE      2013-04-07 23:26:13.409
Function setMessageIdOfExceptionMessage: modlib.jslib.caughtException

ERROR      2013-04-07 23:26:13.409
           CJSlibModule::writeError_impl()
MUT-03025  Caught ESAPinstException in module call: .

TRACE      2013-04-07 23:26:13.442 [iaxxejsbas.hpp:503]
           EJS_Base::dispatchFunctionCall()
JS Callback has thrown unknown exception. Rethrowing.

ERROR      2013-04-07 23:26:13.506 [sixxcstepexecute.cpp:937]
FCO-00011  The step installClientSoftware with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_DBClient|ind|ind|ind|ind|dbclient|0|NW_ADA_DBClient|ind|ind|ind|ind|4|0|Sdb_ClientSoftware_Dialogs|ind|ind|ind|ind|0|0|Sdb_ClientSoftware|ind|ind|ind|ind|auto.id:1|0|installClientSoftware was executed with status ERROR ( Last error reported by the step: The database installer reported an error. DIAGNOSIS: Some database applications might still be running. SOLUTION: Check the log file sdbinst.log and C:\sapdb\data\wrk\MaxDBRuntimeForSAPAS_install_<date>_<time>.log.).

TRACE      2013-04-07 23:26:13.539 [kdxxctaco.cpp:225]
           CKdbTableContainerImpl::syncToContainerFile lib=iakdblib
CKdbTableContainerImpl::syncToContainerFile start ...

TRACE      2013-04-07 23:26:13.639 [kdxxctaco.cpp:257]
           CKdbTableContainerImpl::syncToContainerFile lib=iakdblib
after creating out stream

TRACE      2013-04-07 23:26:13.686 [kdxxctaco.cpp:291]
           CKdbTableContainerImpl::syncToContainerFile lib=iakdblib
CKdbTableContainerImpl::syncToContainerFile stop ...

INFO       2013-04-07 23:26:13.691 [synxcpath.cpp:814]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Program Files\sapinst_instdir\NW703\AS-ABAP\ADA\CENTRAL\__instana_tmp.xml.

TRACE      2013-04-07 23:26:14.856
SAPInst calls the LogInquirer. The output of the LogInquirer can be found in file sapinst_loginquirer.log.

TRACE      2013-04-07 23:26:14.996 [iaxxgenimp.cpp:699]
            CGuiEngineImp::showMessageBox

<html> <head> </head> <body> <p> An error occurred while processing option <i>SAP NetWeaver 7.0 including Enhancement Package 3 > SAP Application Server ABAP > MaxDB > Central System > Central System( Last error reported by the step: The database installer reported an error. DIAGNOSIS: Some database applications might still be running. SOLUTION: Check the log file sdbinst.log and C:\sapdb\data\wrk\MaxDBRuntimeForSAPAS_install_<date>_<time>.log.)</i>. You can now: </p> <ul> <li> Choose <i>Retry</i> to repeat the current step. </li> <li> Choose <i>Log Files</i> to get more information about the error. </li> <li> Stop the option and continue with it later. </li> </ul> <p> Log files are written to <code>C:\Program Files/sapinst_instdir/NW703/AS-ABAP/ADA/CENTRAL/</code>. </p> </body></html>

TRACE      2013-04-07 23:26:14.997 [iaxxgenimp.cpp:1248]
           CGuiEngineImp::acceptAnswerForBlockingRequest
Waiting for an answer from GUI

INFO       2013-04-07 23:35:05.193 [sixxcstepexecute.cpp:1028]
An error occured and the user decided to stop.\n Current step "|NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_DBClient|ind|ind|ind|ind|dbclient|0|NW_ADA_DBClient|ind|ind|ind|ind|4|0|Sdb_ClientSoftware_Dialogs|ind|ind|ind|ind|0|0|Sdb_ClientSoftware|ind|ind|ind|ind|auto.id:1|0|installClientSoftware".

INFO       2013-04-07 23:35:12.572 [synxccuren.cpp:917]
           CSyCurrentProcessEnvironmentImpl::setWorkingDirectory(const CSyPath & C:/Program Files/sapinst_instdir/NW703/AS-ABAP/ADA/CENTRAL)
           lib=syslib module=syslib
Working directory changed to C:/Program Files/sapinst_instdir/NW703/AS-ABAP/ADA/CENTRAL.

INFO       2013-04-07 23:35:12.588 [synxcpath.cpp:814]
           CSyPath::createFile() lib=syslib module=syslib
Creating file C:\Program Files\sapinst_instdir\.lastInstallationLocation.

__________________________________________________________

thanks

[AtulKumarJain]

Hi Oliver,

could you please install the client s/w

using Note 649814 and try to run installation again.

Best Regards,

Atul

[Former Member]

hi atul jain,

what is s/w ?

in which directory i could find this file ?

[Former Member]

CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SOFTWARE\SAP\SAP DBTech, ...) 
Error 2 (The system cannot find the file specified.

Hi,

Check the above path and remove space in folder name (This is the first error in your log file!), then try to continue and paste latest errors.

Regards,

Nick Loy