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Mail Form: Hyperlink

Former Member

on ‎04-17-2013 5:51 PM

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Hello,

We are using mail form in order to send an email with url link to a survey.

We have already created the survey and generated a url link that works fine.

To add the generated link in the mail form we click in hyperlink button and fill the URL field and the Description. After clicked on "insert" the description text do not appear like an hyperlink.

Any suggestion to resolve this issue?

Thanks and Regards,

Susana

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Former Member
‎04-18-2013 7:02 AM
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Hi,

I have never faced this kind of issue. what exactly it display? Can you please post a screenshot?

The hyperlink will only work once you save the email form. Have you try to "Test Send" the form to your email id?

Regards,

Harsh

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Former Member
‎04-18-2013 12:35 PM
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Hello,

I attached two screen shots that represents the issue. In the second screen shot you can see that the "survey link" was added to the mail body, but was not transformed in hyperlink text.

I've also tested and previewed but the issue is the same.

Thanks & Regards,

Susana

Former Member
‎04-18-2013 10:31 PM
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This issue is Weird. I never come across this issue, can you try below

Click on the Design<---> Source button put the below and try

You can try putting your url in the above and try

<HTML><HEAD>

<META content="text/html; charset=utf-8" http-equiv=content-type></HEAD>

<BODY>

<FORM>

<A href="http://www.google.com">Survey Link</A></FORM></BODY></HTML>

Note:- Link will be enabled only after you do the campaign execution and view it in the mail or you can see it in the SOST until then you will be able to see that it is a url link but I think you cannot click on it

Former Member
‎04-19-2013 4:36 AM
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Hi Susana,

This is really weird. Can you try to remove the spacing between the link e.g. instead of "Survey Link", please try to mention "Survey_Link".

I know this is a stupid thing but just trying to find out what exactly is the issue

Regards,

Harsh

Former Member
‎04-19-2013 9:43 AM
0 Kudos

Hi,

I've tryed to put the source code that you mentioned, with my url and it seems to work. But when I save my mail form the link disappear:

<HTML><HEAD>

<META content="text/html; charset=utf-8" http-equiv=content-type></HEAD>

<BODY>

<FORM><A>Survey Link</A></FORM></BODY></HTML>


The strange thing is if put a link like www.google.pt it works fine, but not with the survey url links.

Tks.

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