on 05-06-2013 9:34 AM
Hi Gurus!
We are using SAP Solution Manager for incident management becuause of being VAR Partner.
Our customers open their message via Solution Manager and We are checking, approving or sending to sap this messages from CRMD_ORDER or AGS WORKCENTER.
I can set some customer's message as Send to SAP but for our 2 customers I can't send them to SAP and getting error "You do not have authorization to Send or Compare a notification".
I have lot's of role exclude SAP_ALL and SAP_NEW profile and can send to sap for other customers. I think it depends on Business Partner but I have little knowledge about BP.
Can you please help us!
Best regards
Tutku
Service Desk - Errors on Message Sent to SAP - Diagnostics
Check that to find the root cause of the problem tutku 😉
Regards,
Luis
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Hi,
Thank's to everyone. Everyone's reply is correct.
My problem was I hadn't record in AISUSER table for the first person that creates a message.
I Added like that for the first person that creates the message:
R3 Nane | Customer Number | Suser
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Hi, do those two S-users have authorization on SAP marketplace (http://service.sap.com) to sent messages? Check their authorizations there, menu path is: Data Administration->User data->Search and maintain users->click S-user and go to Authorizations tab.
Regards. George
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Hello Tutku,
Use trace (tcode ST01) and check auth. errors for user which try to send SAP solutions.
Also try tcode AISUSER and check if your user has assigned proper s-user number to Client number.
https://scn.sap.com/thread/977253
https://scn.sap.com/thread/1138112
http://scn.sap.com/thread/1344017
BR,
SAPFan
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