we want to achieve to do for a CRM service confirmation in SAP ERP billing and material withdraw. But we do not want to get an internal order created in SAP ERP. Just the material document and the sales order used for billing.
unfortunately this item category Setting is only available for some item category bus types.
There is as well the flag in Service in item categories 'cost relevance' But this has a Crux as well -> it works only for actual costs. Planned costs are still coming.
Hans if you simply want to have no internal orders and no Controlling in ERP for your CRM Service orders then you have to set up in SAP ERP:
Integration with other SAP components -> Customer Relationship Management -> Settings for Service Processing ->Controlling Integration -> Establish Controlling Type, Controlling Level....
There you Need to set up no Controlling as Controlling type and reference usage ignore. But this will only work if you don't use the CRM Integration to create purchase requisitions (BANF) or purchase orders. This Integration Forces you to have a Controlling Setting. We have had this Problem in a Project and a message to SAP OSS gave this answer. A working as designed...
Did you remove the flag "relevance to cost" for the item category that is determined in your service order too? Planned Costs are usually posted from the Service Order.
If your service order item category also has the same setting, then there should not be any planned costs posted to the internal order.
Interesting topic you have here. Do you allready have a solution. We are having the same issue as you I think. Our Service orders in CRM are captured in an internal order in ERP. When settling this internal order COPA doesn't show enough details. Products (and thus hierarchy's) are missing. Only one line per order is shown (despite consuming more than one product in the CRM flow). Have you allready found a solution for this issue?
we did not follow this Approach, but I think I can help you.
First of all if you want to avoid the internal order creation then you can control this via the CRM Status Profile of the Transaction type. For the given user Status you have to set up that 'to be distributed' is forbidden.
If you want to see products better in the internal order then you Need to Change the Controlling Scenario to single object Controlling on item Level. BUT then you will have one internal order per CRM Service order item. This might be disturbing. In another Project we only did this in this way for Service contracts.
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