End-of-life dates for BusinessObjects XI

[Former Member]

Hi,

Our licence for SAP BusinessObjects Enterprise XI is through an OEM, therefore we don't have a SAP customer ID and consequently cannot access the http://service.sap.com website. We've been trying to pry support dates for the SAP products they distribute but our OEM is staying awfully silent about it.

Could anyone extract the info below from the services site please?

I would like to know:

• GA Date
• Patch Support EOL
• Tech Support EOL
• Priority-One Support EOL

For the following products:

• BusinessObjects XI 3.1 SP3
• BusinessObjects XI 3.1 SP5
• BusinessObjects XI 4.0 (and subsequent SPs, if any)

Thanks very much!

-- LeBurt

[former_member190781 · Accepted solution]

EOL for 3.1: December 31, 2015 This is the date that patch support will end. It is scheduled to reach End of Priority-One Support on December 31, 2017. This is the date that interactive technical support will end.

As for the maintenance schedule of XI 4.X, the mainstream maintenance is till the end of H1, 2018 and the Priority One Support will be ended on the H1 of 2020.

Hope this helps.

Regards,

Sohel

[former_member338489 · Accepted solution]

Sohel,

Is this listed somewhere on the SAP Service Market Place that can be referenced as and official SAP announcement?

Regards,

Genu

[ragove · Accepted solution]

Genu,

Please refer SAP Note 1787088 - How to find the End of Life date for BusinessObjects Enterprise XI 3.1?

Also refer SAP Note 1193608 - Where can the Product End of Life dates for SAP BusinessObjects software be found.

Thank you,  Rahul