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Role of SAP Functional & Basis Consultant for any new authoirzation/user ID in Support Phase

Former Member
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Dear Expert,

Please let us know what is standard /best practice for below activities in SAP Support phase?

  1. Who will responsible for Authorization Matrix?
  2. Who will be first point of contact (Functional / Basis Consultant) to SAP user for any new authorization request?
  3. Who will do the testing & impact analysis of new authorization?
  4. If we provide any new SAP transaction code to the end user & user is facing authorization object issue then who will be first point of contact for user Functional / Basis Consultant?
  5. Also who will be fist point of contact (Functional / Basis Consultant) for new User ID creation request?

In our current practice Functional consultant is dealing with end user. He is taking requirement of new Report/Transaction access request & doing analysis. Then he is taking approval from BPO & based on BPO approval Functional consultant is providing training to end user. When end user is accepted requested report requirement in standard report or transaction data process then Functional consultant is sending request to Basis consultant along with authorization parameters like Role, Organization parameters, type of activity (create/change/display/delete) etc.

Our Basis consultant is not agreeing for this process & he want to directly deal with end user for all activities & he will take help of Functional consultant if required.

Sorry friends this is not technical discussion but it is create big dispute between our internal support team regarding who will be first point of contact for any authorization related issue?

Regards / Aviya.

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Answers (3)

Answers (3)

Former Member

If you are very small, then the basis guy has to do it. But basis lacks the knowledge to do it properly most of the time.

Larger places have a dedicated authorization group, that designs roles and handles authorizations issues. Testing of those roles is usually carried out by functional folks and powerusers.

Cheers Michael

Former Member

Hello Aviya,

One Answer for all 5: Basis consultants.

Regards

Alen

Former Member
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Dear Aviya Paul,


1. Who will responsible for Authorization Matrix?


Authorization Matrix that define "what position may have access to which authorization/ role" shall be developed by User (Management), with support from BASIS. User is the one who have the authority to decide, while BASIS should help User in understanding the technical knowledge of access authorization.

2 to 5. BASIS.