Failed to retrieve IQ version

[former_member117942]

Hi all,

i just installed IQ 16 SP1 on Windows 2008 X64 (not R2), created a demo database, opened the SCC webpage and now i am trying to authenticate the agent. When i specify the uafadmin password i receive the following message: com.sybase.scc.jmx.ManagedObjectGateway.err_invoke_op SCC agent VVXIQ16:9999 does not know Sybase IQ version string. Something is wrong with the IQ Agent plug-in.

Looking in the the agent log (E:\Sybase_IQ\SCC-3_2\log) i found the following message:

2013-09-12 10:32:58,498 [INFO ] [sybasehome.SybaseHomeService                 ] [Agent Bootstrap Thread] - Starting Sybase Home Service...

2013-09-12 10:32:58,498 [INFO ] [sybasehome.SybaseHomeService                 ] [Agent Bootstrap Thread] - The Sybase Home Service list is set to [E:\IQ16]

2013-09-12 10:32:58,607 [INFO ] [impl.TaskExecutionService                    ] [Agent Bootstrap Thread] - Initializing TaskExecution Service...

2013-09-12 10:32:58,607 [INFO ] [impl.TaskExecutionService                    ] [Agent Bootstrap Thread] - Starting TaskExecution Service...

2013-09-12 10:32:58,607 [INFO ] [extservice.ExtendedServiceRegistrationService] [Agent Bootstrap Thread] - TDS Service will not be registered because registerOnStartup is false.

2013-09-12 10:32:58,638 [INFO ] [plugin.PluginRegisterService                 ] [Agent Bootstrap Thread] - Initializing Plugin Registration Service...

2013-09-12 10:32:58,638 [INFO ] [plugin.PluginRegisterService                 ] [Agent Bootstrap Thread] - Starting Plugin Registration Service...

2013-09-12 10:32:58,685 [INFO ] [plugin.PluginRegisterService                 ] [Agent Bootstrap Thread] - Validated 3 plugin directories.

2013-09-12 10:32:59,402 [INFO ] [plugin.PluginRegisterService                 ] [Agent Bootstrap Thread] - Plugin registered. Updating lookup info...

2013-09-12 10:32:59,433 [INFO ] [discovery.UDPMulticastServer                 ] [UDPMulticastServerThread] - UDP listener started at port 4446

2013-09-12 10:32:59,449 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - Loaded IQAPLog4j.properties

2013-09-12 10:32:59,449 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - Set Sybase home as value of property com.sybase.home defined in agent-plugin.xml: E:\IQ16.

2013-09-12 10:32:59,449 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - Set IQ home as value of property iq.home defined in agent-plugin.xml: E:\IQ16\IQ-16_0.

2013-09-12 10:32:59,449 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - Discovering Sybase IQ environment...

2013-09-12 10:32:59,449 [INFO ] [util.IQEnv                                   ] [Agent Bootstrap Thread] - IQ bin dir: E:\IQ16\IQ-16_0\bin64

2013-09-12 10:32:59,449 [INFO ] [util.IQEnv                                   ] [Agent Bootstrap Thread] - IQ lib dir: E:\IQ16\IQ-16_0\bin64

2013-09-12 10:32:59,449 [INFO ] [util.IQEnv                                   ] [Agent Bootstrap Thread] - Executing command "@echo on && set"...

2013-09-12 10:33:02,521 [ERROR] [util.IQEnv                                   ] [Agent Bootstrap Thread] - Failed to retrieve IQ verison. Command exit value: 0

2013-09-12 10:33:02,521 [ERROR] [util.IQEnv                                   ] [Agent Bootstrap Thread] - IQ is 12.4.3 or older ...

2013-09-12 10:33:02,521 [WARN ] [util.Version4Field                           ] [Agent Bootstrap Thread] - For input string: ""

2013-09-12 10:33:02,521 [INFO ] [util.IQEnv                                   ] [Agent Bootstrap Thread] - SQL Anywhere major version is 0.

2013-09-12 10:33:02,521 [WARN ] [util.Version4Field                           ] [Agent Bootstrap Thread] - For input string: ""

2013-09-12 10:33:02,521 [INFO ] [util.IQEnv                                   ] [Agent Bootstrap Thread] - SQL Anywhere major version is 0.

2013-09-12 10:33:02,521 [WARN ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - com.sybase.iq: Library not found: E:\IQ16\IQ-16_0\bin64\dbput0.dll.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - Sybase home: E:\IQ16.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - IQ home: E:\IQ16\IQ-16_0.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - IQ bin directory: E:\IQ16\IQ-16_0\bin64.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - IQ lib directory: E:\IQ16\IQ-16_0\bin64.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - Sybase IQ version string: .

2013-09-12 10:33:02,521 [WARN ] [util.Version4Field                           ] [Agent Bootstrap Thread] - For input string: ""

2013-09-12 10:33:02,521 [INFO ] [util.IQEnv                                   ] [Agent Bootstrap Thread] - SQL Anywhere major version is 0.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - SA major version: 0.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - Java VM bit mode: 64.

2013-09-12 10:33:02,521 [INFO ] [iqap.IQAgentPlugin                           ] [Agent Bootstrap Thread] - OS bit: 64.

2013-09-12 10:33:02,567 [INFO ] [plugin.PluginRegisterService                 ] [Agent Bootstrap Thread] - Plugin com.sybase.ua.plugins.iqmap_3.2.7: Found 2 dependencies.

2013-09-12 10:33:02,567 [INFO ] [plugin.PluginRegisterService                 ] [Agent Bootstrap Thread] - Dependent service SccService needs to be registered...

2013-09-12 10:33:02,567 [INFO ] [extservice.ExtendedServiceRegistrationService] [Agent Bootstrap Thread] - SccService: Found 1 dependencies.

2013-09-12 10:33:02,567 [INFO ] [extservice.ExtendedServiceRegistrationService] [Agent Bootstrap Thread] - Dependent service RepositoryService needs to be registered...

2013-09-12 10:33:02,567 [INFO ] [extservice.ExtendedServiceRegistrationService] [Agent Bootstrap Thread] - RepositoryService: Found 1 dependencies.

2013-09-12 10:33:02,567 [INFO ] [extservice.ExtendedServiceRegistrationService] [Agent Bootstrap Thread] - Dependent service ASAInstanceManagerService needs to be registered...

2013-09-12 10:33:02,599 [INFO ] [asa.ASAInstanceManagerService                ] [Agent Bootstrap Thread] - Initializing ASAInstanceManagerService...

2013-09-12 10:33:02,599 [INFO ] [asa.ASAInstanceManagerService                ] [Agent Bootstrap Thread] - Starting ASAInstanceManagerService...

2013-09-12 10:33:02,599 [INFO ] [asa.ASAInstanceManagerService                ] [Agent Bootstrap Thread] - Server binary location: E:\IQ16\SCC-3_2\bin\sa/bin_windows64

2013-09-12 10:33:02,599 [INFO ] [asa.ASAInstanceManagerService                ] [Agent Bootstrap Thread] - JDBC-ODBC driver jar: E:\IQ16\SCC-3_2\bin\sa\bin_windows64\jodbc.jar

2013-09-12 10:33:02,708 [INFO ] [asa.ASAInstanceManagerService                ] [Agent Bootstrap Thread] - Validating ODBC Driver registration for driver name 'SCC-3_2' Driver is  registered.

2013-09-12 10:33:02,739 [INFO ] [asa.ASAEngine                                ] [Agent Bootstrap Thread] - PATH=E:\IQ16\SCC-3_2\bin\sa\bin_windows64;

2013-09-12 10:33:02,739 [INFO ] [asa.ASAEngine                                ] [Agent Bootstrap Thread] - PATH=E:\IQ16\SCC-3_2\bin\sa\bin_windows64;

2013-09-12 10:33:02,739 [INFO ] [asa.ASAEngine                                ] [Agent Bootstrap Thread] - SQLANY11: E:\IQ16\SCC-3_2\bin\sa

2013-09-12 10:33:02,739 [INFO ] [asa.ASAEngine                                ] [Agent Bootstrap Thread] - java.library.path=E:\IQ16\SCC-3_2\bin\sa\bin_windows64;E:\IQ16\SCC-3_2\rtlib

2013-09-12 10:33:02,848 [INFO ] [asa.ASAEngine                                ] [Agent Bootstrap Thread] - Starting the database server.

2013-09-12 10:33:08,072 [INFO ] [extservice.ExtendedServiceRegistrationService] [Agent Bootstrap Thread] - RepositoryService: successfuly resolved dependencies.

Only suggestion i can find is this one (http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.dc01003.032800/doc/html/amu...) but is related to a Linux environment.

Any help?

Regards.

[former_member117942 · Accepted solution]

Hi all,

after a SAP support call my problem with SCC agent was related to OS version.

Sybase Control Center is not supported on Windows 2008, R2 version is the minimum requirements.

Install a SCC on a Windows 2008 R2 version solved my problem.

Regards.

[Former Member]

Hi ,i have same problem ,my OS is 2008 R2  still error .My IQ is 16 sp01 SCC 3.2.7

"does not know Sybase IQ version string. Something is wrong with the IQ Agent plug-in."

need your help, thanks!

[Former Member]

Hi Maurizio,

Firstly for your reference, I've attached the same log as you showed from my local machine so that you can comapre to see what you'r should loook like (in case you can't remember all the details or don't have another environmnet to check). I did perform a successful install and SP/PL update (Fresh IQ 16 install i.e. this IQ server was never upgraded from anything priror to 16 though).

Did you by any chance upgarde the IQ server from an earlier version of IQ? If you did, did you ever perform an ALTER DATABASE UPGRADE because if you did not, chances are that the IQ server never got fully upgraded.

Best regards,

Haani

SCC_3.2.7_logfile.txt.zip

[former_member117942]

Hi Haani,

im talking about an IQ 16 fresh installation, i didnt do any kind of upgrade.

I compared your log with mine. Difference is during the IQ version retrieve. In your case "IQ Version string: 16.0.0.481 Sybase", in my case "Failed to retrieve IQ verison. Command exit value: 0"

But i dont understand why...

Thanks for your help.

Regards.