Error Finding Serial Numbers from SerialNumber Selection

[raghurama_prabakarr]

One of my user is getting an "Serial Number Not Found" error when trying to "FIND" serial numbers from the Serial Number Selection Screen in AR invoice. The serial number is Available in the system and she is able to FILTER and select the same serial number in the serial number selection screen.

All my other users have no such issues and they are able to find the serial number just fine.

is there is any user settings for this user i should check for to resolve this issue?

thanks

raghu

[kothandaraman_nagarajan · Accepted solution]

Hi,

Please check with SAP note and follow workaround.

1745333 - Find Serial Number not working correctly for
non-superusers

Hope helpful.

Thanks & Regards,

Nagarajan

[KennedyT21]

Hi Raghuram Prabakar

Check with the below note

1745333  - Find Serial Number not working correctly for non-superusers

Symptom

You are logged in to SAP Business One as a non-superuser.

You are searching for existing Serial Numbers on the Serial Number Selection form using the Find field.

You receive the following error message: “Serial number not found”

Solution

Workaround:

Please sort the list by Serial Number by double-clicking on the Serial Number column header, for the search to work correctly. Upon reopening the from the list should be ordered by Serial Number and you should not experience the error again.

SAP intends to provide a patch or patches in order to solve the problem described.
The section Reference to Related Notes below will list the specific patches once they become available.
The corresponding Info file of the patches in SAP Service Marketplace will also show the SAP Note number.
Be aware that these references can only be set at patch release date.
SAP will deliver patches only for selected releases at its own discretion, based on the business impact and the complexity of the implementation.

Header Data

Released On	24.07.2012 08:16:36
Release Status	Released for Customer
Component	SBO-MM-MGM-SER Serial Numbers
Priority	Correction with high priority
Category	Program error

References

This document is referenced by:

   SAP Business One Notes (1) 

1755387

Overview Note for SAP Business One 8.82 PL09

Regards

Kennedy

[Former Member]

Hi raghu,

First check if this user has any User Default setup. What is the user license type?

Thanks,

Gordon

[raghurama_prabakarr]

thanks for the reply gordon

Yes this user does have the user default. But this user default is applied to other users as well who dont have this problem.

The user License Type is "Professional User"

thanks

raghu

[Former Member]

Have you checked authorization? Are there any differences with other users?