SAP Dispute management in FSCM

[former_member619039]

Hi Gurus

We have implemented SAP FSCM Dispute management and it works fine in all aspects. we are trying to interface with Third party system for Complaint management (third party tool..not an SAP). SAP needs to send and recieve data belongs to AR/Dispute management.

Is there any standard outbound IDOC from Dispute management (FSCM) through which we can extract dispute related fields and send it to third part system?

Is there any standard Inbound IDOC which can create dispute cases in SAP ?

If yes to any of two above can you please provide details on it?

Thanks

Aleem

[Former Member · Accepted solution]

you need to consider which will be the parent system and which will be the child

There are standard SAP BI extractions - you could look at these to pass over to your 3rd party system.

There are also core Dispute tables - these could be extracted via a program that you would have to write yourself.

This is pretty bespoke, so it is hard for anyone to really help you without knowing all of the details

[former_member619039 · Accepted solution]

Thanks for reply Mark. I appreciate your quick responses as always.

For Outbound to third party -We are looking in terms of extracting dispute related information for example Dispute case ID, amount, document number,company code, processor, Texts at disputes etc. If you see most of the fields are AR related and tied to Dispute Plus Dispute case also holds some values like texts, processor etc. Do we have any IDOC (for example extracting SAP invoices we have INVOIC idoc type) which can extract those and send it over to third party?

For Inbound into SAP - For AR documents which were not created as dispute cases, Once third party sends any information to create dispute case (Ex: Document number/Company code/Fiscal year etc) we should be able to create Dispute case for that line item in SAP. I am aware of FDM_AUTOCREATE (program RFDM3000) which takes input of above fields and creates Dispute cases. But is there any IDOC for this as well to create dispute cases in system?

Basically Anything in real time to trigger and send and recieve this information from/to third party system.

Appreciate any help

Thanks

Aleem

[Former Member · Accepted solution]

OK - there is no standard IDOC for a dispute.

You could look at using case type F_D3

This is a special case type for external usage.The standard SAP use case is for claims management which is part of TPM within CRM.

Information can be found in note 1120091.

The premise of this solution is to enable the non ECC system to control the process - and then update ECC after an action has taken place.

[former_member658955]

Hi Aleem,

We are having similar requirement wherein integration is with Sales forces, based on the Reason Code control is determined. We are reusing the standard idoc type DISPUTE_CREATE02 for inbound and outbound.

Regards,

Shrinath Kini