Service Order Queries in CRM Web Ui

[former_member196521]

Dear All,

Have the following queries for SAP CRM Service Order

1) I need to have a reason field for the service order, I did check by clicking on the configure page and show available fields, however the reason block is not present in the standard service order.

Also gone through some earlier posts which says that you need to add the reason block.

http://scn.sap.com/thread/1132703

2) As per the below post, I cant use multiple catalogs for the service order, the service order is linked through the subject profile, hence thought of adding the reason fields for the service order, can this be done through standard configurations or do I need to add the reason field with the help of a technical consultant

http://scn.sap.com/thread/3423879

Kind Regards

Atul

[former_member196521]

Closing this thread since you cannot have the status reason field in the CRM Service Order the same can be mapped through categorization schema's given for the service orders.

There is a order reason field in the service order however the same does not work in the same manner as the fields like leads and opportunities do.

Kind Regards

Atul