on 10-16-2013 12:11 AM
Hello Experts,
Two days ago, I installed BI4.1 SP1 and configured Win AD authentication. It was working perfectly fine until yesterday.
But when I tried to log in today, I'm getting an error message:
"Account information not recognized: Could not reach CMS. Specify the correct host and port and check for network issues. (FWM 20030)"
I tried logging in using an AD account as well as Admin account with Enterprise. The SIA is running but when I try to connect to the server via SIA settings, client tools or the web apps, then I'm getting the above error message. I tried logging in from the Client Machine as well the SERVER using Servername:PortNumber, but still the same error.
I checked the log files but couldn't figure/understand what and where to look.
Please suggest how do I start debugging or fixing this issue?
We have BI4.1 SP1 on one Win 2008 R2 server.
Thanks in advance
Izak
Hii Izak ,
Check whether the port is not blocked by Network Firewalls and also check if all BO Ports ( 6400 ) are opened .
Regards
Jeetan
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Seems like some issues with the CMS PORT. Please restart your SIA and check the event viewer for the error messages.
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Hi Seb,
Thanks for the tip. The issue was with the Service Account. For some reason the Service Account was removed from the Administrator groups of the Server and I believe it was then not having enough rights to work with SIA. I added back the Service account to the admin group and its working now.
Thank you all for the replies.
Thanks,
Izak
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