cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to View BI / BO Dashboards in IPAD

NareshChittoor
Participant
0 Kudos

Hi Folks,

I am facing Issue, While connecting BI Dashboards To Ipad. Appreciate your help and Suggestions.

I Had made connection settings too..

In IPAD, it gets error as "Server Returned error when Downloading the document (MOB 06060).

When i Browse Sevice URL in Safari, I am able to view TomCat Screen.

Attached Images FYI.

Regards

Naresh

.

Accepted Solutions (1)

Accepted Solutions (1)

former_member195290
Contributor
0 Kudos

Hi Naresh,

Kindly check the doc below.

http://scn.sap.com/docs/DOC-46759

Also, as you are saying reports are working fine on Dev env and not on prod.It can be an application authorization issue , kindly check in CMC (Applications) that your user has needed access or not.

You are using SAP BI 4.0 , you will be able to see dashboard on IPad2 not on iphone or Android machines.

Please let me know if you are able to see dashboards on ipad or not.

Regards,

Javed

Former Member
0 Kudos

Hi,

It is recommended to use ipad 4 but its not that we can't view dashboards on ipad 2. In our project we are using ipad 2 and are able to see dashboards on it.The only issue is if report is very complex and having to many compenents it gives error.

check authorization and try creating webi for ipad. What is our source for dashboard? Is it universe? As u said its not bex query but in 4.0 only BICS connection supported for ipad.. Please let us kw source of your dashboard..

Regards

Shabnam

NareshChittoor
Participant
0 Kudos

Thanks Javed for Link, I will go through step by step and check. I am testing with 2 devices "IPAD2" and "Android".

From the blogs came to know that Reports not supporting Android Devices. I will test with IPAD 2 Devices...

In IPAD2 Device, I am able to view Dashboard report Icons, when i tap on the report it gives an Error. Attached snap shot FYI..

NareshChittoor
Participant
0 Kudos

Hi Shabnam,

Yup, now we are using IPAD 2 for testing reports. not tried with IPAD4...let me check internally for IPAD4 Device and will try to access report...

Webi report, i have intimated my developer to create sample webireport.

former_member195290
Contributor
0 Kudos

Hi Naresh,

As per the error description "There are connectivity issues between the Mobile server and the CMS (BI platform server)" there is some issue between your Mobile server and CMS.

Try configuring mobile server once:

Configuring SAP BI Mobile Server

If it’s a fresh installation of SAP BO version SP05 and above this configuration is not needed. If you are upgrading the SAP BO from lower version (<SP 05) to above, please perform the below operation to make sure that your SAP BO Mobile server is running fine.

  • Stop Tomcat server
  • Copy the below .war files :

  • MobileOTA14.war from the source location SAP BusinessObjects\Mobile 14\Client
  • MobileBIService.war from the source location SAP BusinessObjects\Mobile 14\Server
  • MOBIServer.war from the source location SAP BusinessObjects\Mobile 14\Server file to the following SAP BusinessObjects BI platform locations, [Tomcat home directory]\webapps.
  • Start Tomcat server.

Note: If you are not able to find the above files in the above given location perform a search on the drive as sometimes .war files are located in some other location.

Regards,

Javed

Answers (3)

Answers (3)

NareshChittoor
Participant
0 Kudos

Thank You Atul, Shabnam, Javed for all your support and guidance to achieve this closure...I have posted new thread for Date selection compatibility in IPAD for dashboard. please assist

http://scn.sap.com/thread/3473273

Regards

Naresh

Former Member
0 Kudos

HI Naresh,

As you are able to connect to your BO server, the connectivity should not be a problem

however, if unable to access documents, check if you can do with Administrator login?

Also, is it with specific documents only? like dashboards or webi ? etc

Which version of Mobile BI app are you using?

check the version with the url on your client machine

http://servername:8080/MobileBIService/MessageHandlerServlet?message=GetVersion

Compare the output with your BO server version. ( CMC>settings)

they should be same

Regards,

Atul B

NareshChittoor
Participant
0 Kudos

Hi Atul,

Version : BI 4.0

Regards

Naresh

Former Member
0 Kudos

HI Naresh,

a little more information than that is required

tell me the full version 14.0.x.x

you should be seeing such, when you run the url

also, compare the same with your BO server version as mentioned above

I see you only have dashboards.

can you test with any sample webi report as well.

make sure, the dashboards have been saved for mobile view from the dasboard designer tool

if they dont match.

we will redeploy the MobileBIService war file again

Regards,

Atul B

NareshChittoor
Participant
0 Kudos

Thank you Atul for Steps, I will try this and let you know.

NareshChittoor
Participant
0 Kudos

Hi Atul,

Product Version : 14.0.5.882

Former Member
0 Kudos

HI Naresh,

so did you get the output of the url mentioned as the same version?

If yes, then we have different steps

if no, we need to first make the url to the same patch level as that of server, that means, redeploy the MObileBIService war file

Regards,

Atul b

NareshChittoor
Participant
0 Kudos

Hi Atul,

please find attached snap

NareshChittoor
Participant
0 Kudos

Hi Manish,

Report Works in Development ENvironment, But when it moves to Production gets an error. Attaching Snap FYI...pls suggest.

Regards

Naresh

Former Member
0 Kudos

Hi Naresh,

You are on SAP BI 4.0? then your dashboard is using bex queries as source? Please check your id has full authorization in production.

Is your enterprise id mapped to any sap prd id, if yes please check authorization for sap id aswell. If same sap id can run the backend bex query through RSRT.

You are replying to Manish instead of Atul.. Atual has replied to your posts

Regards

Shabnam

NareshChittoor
Participant
0 Kudos

Hi Shabnam.

Yes SAP BI 4.0, we are using and Not used any bex queries.

Yes, UserID had Full Authorization rights

Enterprise Id not mapped with SAP Production ID

Yes, I noticed the name mismatch, thanks for the same....I have edited the posts..

Regards

Naresh

Former Member
0 Kudos

HI Naresh,

Open those dashboards in dashboard design tool and check if they open fine

check them using mobile compatibility browser and check the issue

Publish them and check if they open fine outside the IPAD

also, as i mentioned, you need to check with a webi report as well.

If the webi report is working fine or not?

to view the webi report, you will have to add it to Mobile and MobileDesigned category under CMC

these categories will not be present by default, so create them

Regards,

Atul B

NareshChittoor
Participant
0 Kudos

Hi Atul,

Sorry For name Mistake in my previous Posts.

Report Works in Development ENvironment, But when it moves to Production gets an error. Attaching Snap FYI...pls suggest.

Former Member
0 Kudos

HI

When you mention migrated from dev to prod, it is not working

can you answer my previous queries

Regards,

Atul B

NareshChittoor
Participant
0 Kudos

Hi Atul,

Yes, In Dashboard Design tool report opens fine., will create webireport today and i will test.

One more info :

In IPAD, Report Documents are showing, when i Tap on Any 1 report Doc, it throws error

In Android: No Documents are showing,

Android Tab : Ver 4.0

Both above scenarios are for Production connections.

Former Member
0 Kudos

HI Naresh,

Dashboards on androids wont be visible, as it will need BI 4.1 and above.

However, IOS should not give a problem

Let me know if the dashboard design tool is on the exact same version as that of your BO server.

Also, creating a report, would give an idea regarding the connectivity.

check if all your Servers are up and running ( mainly IFRS and OFRS )

Regards,

Atul B

Former Member
0 Kudos

Hi Naresh,

Authorizations are important to check.

The same report if works fine from launchpad.

open the same report using designer, save it with different name and export it to repository.

then add it to categories and check the issue again

redeploy MobileBIService war file

Regards,

Atul B

NareshChittoor
Participant
0 Kudos

Hi Atul,

Apologies for Delay in my reply...I am on leave..

Full Authorization Access given to user. Attached Snapshot FYI..

I will check with Admin person to redeploy MobileBIService War file and try..

NareshChittoor
Participant
0 Kudos

Hi Atul,

Have redeployed Files again. but it reflects same eror in Ipad, when i tap on Dashboard.

Attached snaps Fyi...

Former Member
0 Kudos

HI Naresh,

ok, can you create a MobileDesigned Category as well

Assign the same webi reports assigned to Mobile Category to this new category as well

Create a new connection on ipad and check the issue

Regards,

Atul B

NareshChittoor
Participant
0 Kudos

Hi Atul,

My Developer has created Sample webi report and tried to run in IPAD2, but report does not display on Device. please suggest...

The source is BEX Query and it is created using WEBI Tool.

Former Member
0 Kudos

HI Naresh,

create a category called as "MobileDesigned" category, one word

Add the same report in that as well.

also, design a report using a unx or unv as well and check the same

Regards,

Atul B

Former Member
0 Kudos

Hi Naresh,

Are you using ipad 2 for viewing dashboards? Is this error random or you get this error every time while opening dashboard through BI app?

If this error is random and you are using ipad 2 which lower ram please try to kill all other applications running on ipad and try opening your dashboard. It is recommended to use ipad 4 for viewing dashboards.

Regards

Shabnam

NareshChittoor
Participant
0 Kudos

Hi Shabnam,

Using Ipad 2, Have tried the steps killing all applications and run BI app alone, but still same error...

Attached Couple of Screens.

Regards

Naresh

Former Member
0 Kudos

Hi Naresh

You can also test using a small dashboard or webi report for ipad. Try creating a dashboard with chart or scorecard using excel data. Save it for mobile platform. And try to open it on ipad.

If you are able to view simple dashboad on ipad it means it can complexity

issue also.

As suggested by Atul you can try redeploying Mobilerar file if this doesn't work.

Regards

Shabnam

NareshChittoor
Participant
0 Kudos

Hi Shabnam,

Report works in Dev Environment. but when it moves to Production gets an error in Device.

Attached Snp in below thread..