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Pricing copy from Sales order to Return

former_member182421
Active Contributor
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Hi!

We have a Sales order with one item where are applied some pricing conditions and the final price of the product is 14€ we closed the sales order and once is closed the sales manager changed the pricing conditions for  the product, then, the customer decided to return the product so we create a follow up document from the sales order to generate the return, in the return document the price of the product is 10€ because changed conditions are applied, so  we have a diference between the sales order and the return, in this case we will return less money to the customer.

Sales order = Copy of TA

Sales Order Item = Copy of TAQ

Return = Copy of CRMR

Return Item = Copy of CRMR

- In the header copy control we have maintaned correctly source and destination document:

  • Copy item = Marked
  • Complete reference =  Marked,
  • Copying routine = Empty
  • Copy price agreements = unamarked
  • Explode template hierarchy = unmakred,
  • Copy PO data = makred

- In the item copy control we have maintained correcly source and destination item:

  • Copying routine = empty
  • Copy conditions =: D - copy all conditions
  • Reexplode Structure/free goods =  unmarked
  • Copy configuration = empty
  • Fix = Marked
  • Copy PO Data = marked
  • Generate prod. master data agian = unmakred
  • condCopier Type = 01000 - Exact Copy (copy template)
  • Price agreements = unmarked
  • Copy survery = unmarked
  • Copy campaigns = unmarked

As you can imagine this configuration doesn't full fit the scenario I checked the online help, CR100 and CR300 no luck there, I already thought about solving this via code, In the copy control BADI I will copy the conditions manually as manual conditions, but I don't belive is the best approach, any ideas?


Cheers!

Luis

Accepted Solutions (1)

Accepted Solutions (1)

former_member182421
Active Contributor
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Well after some time and some response of SAP I could focus again on the issue. The problem was located in the access sequence, the access type should be 'b' instead was inital and with the initial check marked, Its covered in detail here:

Thanks for the help anyway

Answers (2)

Answers (2)

jorge_ocamposbenito
Contributor
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Hi Luis,

Thats strange, I had used that scenario many times. I have some quetions about your problem:

Do you have the same pricing procedure assigned in both items types?

Do you have some event or some badi to redeterminate conditions in CRM or R3?

What are your version and Enhanced package, what are your SP level?

Can you test the same scenario between a sales document and another sales document?

former_member182421
Active Contributor
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Hola Jorge,

Yeah...for my is also extrange, but you said something we didn't test, do the follow up with the same doc type, I will try this tomorrow to check the system behaviour and of course I hope the pricing procedure is the same (I didn't config it) otherwise I will hunng myself.

Cheers!

Luis

Pd: I'm in a 7.02 so I really hope this doesn't have anything with my release

former_member182421
Active Contributor
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nahhhh... one collegue already tried this and we already checked pricing procedure are correclty assigned. I guess we need to wait what SAP says abou it....

jorge_ocamposbenito
Contributor
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Hi Luis,

Maybe something is wrong in this parametrization menu:

Try to use another copying routine or check if this configuration is correct.

Feliz Navidad!

Bon Nadal!

nicolas_busson
Active Contributor
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Hi Luis,

Could you please confirm that the price condition is changed at item level in your sales order (not header)?

Thx

Nick.

former_member182421
Active Contributor
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Hi Nick,

Yes, the changes are at item level, why?

Thanks!

Luis

nicolas_busson
Active Contributor
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Because this is not supported for header conditions, see:

1789290 - Header condition types are not copied to follow up document.

former_member182421
Active Contributor
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But our scenario should be supported, right?

nicolas_busson
Active Contributor
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Definitely. I'm sorry but I don't see what could be wrong in the customizing that you mentioned in your first message... I'm afraid I'm running out of better idea. You sure you picked the right item category types when checking the copy controls?

former_member182421
Active Contributor
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I opened a OSS messge, let's see what SAP has to say abou it.