on 12-05-2013 11:42 AM
Hi!
We have a Sales order with one item where are applied some pricing conditions and the final price of the product is 14€ we closed the sales order and once is closed the sales manager changed the pricing conditions for the product, then, the customer decided to return the product so we create a follow up document from the sales order to generate the return, in the return document the price of the product is 10€ because changed conditions are applied, so we have a diference between the sales order and the return, in this case we will return less money to the customer.
Sales order = Copy of TA
Sales Order Item = Copy of TAQ
Return = Copy of CRMR
Return Item = Copy of CRMR
- In the header copy control we have maintaned correctly source and destination document:
- In the item copy control we have maintained correcly source and destination item:
As you can imagine this configuration doesn't full fit the scenario I checked the online help, CR100 and CR300 no luck there, I already thought about solving this via code, In the copy control BADI I will copy the conditions manually as manual conditions, but I don't belive is the best approach, any ideas?
Cheers!
Luis
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Hi Luis,
Thats strange, I had used that scenario many times. I have some quetions about your problem:
Do you have the same pricing procedure assigned in both items types?
Do you have some event or some badi to redeterminate conditions in CRM or R3?
What are your version and Enhanced package, what are your SP level?
Can you test the same scenario between a sales document and another sales document?
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Hola Jorge,
Yeah...for my is also extrange, but you said something we didn't test, do the follow up with the same doc type, I will try this tomorrow to check the system behaviour and of course I hope the pricing procedure is the same (I didn't config it) otherwise I will hunng myself.
Cheers!
Luis
Pd: I'm in a 7.02 so I really hope this doesn't have anything with my release
Hi Luis,
Could you please confirm that the price condition is changed at item level in your sales order (not header)?
Thx
Nick.
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Because this is not supported for header conditions, see:
1789290 - Header condition types are not copied to follow up document.
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