Updates delayed in the communications

[Former Member]

I am noticing since very recently that the updates on a post which I am following or tracking is not getting pushed to communication in a matter of minutes rather it takes 3-4 hours. So for example previously if some body updated any content which I am following it used to be there in the communication in a matter of minuted but now its takes several hours to appears in the communications..

Has any one noticed this or any way to fix this..

[JasonLax · Accepted solution]

Known issue.  Please follow for updates.

[Former Member · Accepted solution]

Hi Jason,

The link which you updated shows error..

Unauthorized

Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.

[Former Member · Accepted solution]

I was wondering about the same, why is the content restricted that is.

The delay seems to be back this morning, it wasn't there during the weekend or at least not as bad as now (4-5 hours).

[Former Member]

Since this morning the issue is fixed for me.. the updates are back to 2-3 mins to reach communication..

[midhun_vp]

I am also not facing any issue on the communication delays now.

- Midhun VP

[Former Member]

My followed activity feed displays 8 hours ago updates i am not getting the newly updated content or discussions but all activity feed is just working fine.. pls help. 

[Former Member]

Meanwhile you can:

• use /places and flag Following as default filter
• use /content and flag Participated as default filter

It's not the same but it's better than nothing.

[vivekbhoj]

The delay is only increasing - more than 9 hours delay in communication stream for me

[Former Member]

This is turning into a real mess - mail is often delayed for days, and now the Communications Stream has also started getting delays.

Very frustrating.

The running on HANA point was a joke I made. It's not really running on HANA - if it did then it would be amazingly fast

John

[JL23]

Reading those comments I just feel it works for some people different than for others, or the content is prioritized

I actually do not get much mails from SCN, just when something is in my moderation queue or something that I abused was approved or rejected. However, this info is coming immediately, I havent seen any delay on those mails.

the communication stream reached new high today with far above 8 hours delay right now, while it was within a minute this morning at 6:30 CET. But already at 7 AM it had a delay of 20 minutes and was developing since then

[Former Member]

That sounds a bit too random for it to be because of prioritizing. My money is on the Jive bug. The more events there are in the queue, the worse the problem will become. The reason why weekends are good is that during weekends the queue gets flushed. Let's just all stop using SCN for a while and see if it fixes the problem...

[oliver]

Hi Samuli, , @, @,

the issue is for us as pressing as for you. We are working on further improving the throughput of the stream. Please let me know if you see any improvements over the day.

[midhun_vp]

Till now I haven't seen any improvements (last 6 hours from now). I think the delay is 1 hour now for me.

[Former Member]

Yes I see some improvement - yesterday the delay was as high as 8 hours. Now it is below an hour.

We recently implemented Jive at Bluefin. With much lower data throughput this stuff isn't as bad.

[RamanKorrapati]

hi Oliver,

Seems like issue was rectified. i am seeing updates in time at 11.30 AM GMT

Thank a ton to SCN team.

Thanks

Raman

[Former Member]

hee..haaa... thanks, now everything works fine.....

[vivekbhoj]

Thanks for the update Oliver

Now everything seems to be working fine with no delays

Thanks a lot to the SCN Support team

Regards,

Vivek

[oliver]

Hi Durgamadhab, , , , everybody,

we might have found the root cause of the issue with delays in email and the communications stream. We did some cleanup on DB level and at least for me the communications stream is back in sync and I got an email with a delay of only minutes.

Please let me know if you see something similar on your side.

Thanks,

  Oliver

[JL23]

From Friday evening till today it was fine , lets wait how it will be when more people get onto the system.

[RamanKorrapati]

Today mornings its taking 30mts to update activity updates at 7.00AM GMT.

[former_member186338]

Can confirm - 22 min delay in activity update now! Very annoying... Still have review the list of discussions.

[former_member186338]

And 45 min notification e-mail delay for the same activity.

[RamanKorrapati]

seems like its increasing. now its 40+ minutes, SCN IT team need to look into it.

[former_member186338]

Same story, unable to use activity update...

[stefan_koehler]

The same here ...

[ChrisSolomon]

Nope. Had someone comment on one of my blogs today (12/16) and still have not yet seen it in the stream.

edit: Post was at 12/16 5:49am....at 7:45am, it still has not shown in my stream.

[JL23]

The delay is continuing, but I found another confusing effect.

I had moved a discussion from MM to the Retail space, (2:15PM CET) and it needed 38 minutes until it vanished from the MM content view.

[oliver]

That is to expected, when you mean the content showing in the Content Browser page. The content there is cached in a different location, which might take some time to get updated.

[JL23]

Today was actually the worst day so far.

now it is about 10 PM in Germany , and the delay is 5:22 hours

Usually the delay got less in the afternoon when the Asian office hours are over, but this relief wasn't seen today. And looking at the traffic in MM I would say it is just half from any other day in year

[Former Member]

Same here.

[stefan_koehler]

Delay of 5:22 hours only? You are a lucky guy .. my record was round about 7 hours yesterday (17.12.2013). SCN can not run on HANA .. that is impossible .. what a speed

[former_member186338]

May be it's better to disable activity update at all until the issue will be finally fixed? It's so confusing...

[midhun_vp]

This behavior is hectic.

Hello SCN team, please fix this.

[Former Member]

Maybe the delay is caused by the Jive bug described in JIVE-22308? If so, an upgrade to Jive 7.0 will have to happen for the delay to be fixed unless Jive downports the bug fix. Wasn't Jive 7.0 upgrade planned for January anyway? We have managed almost a month, I suppose we can wait another one...

[Former Member]

I feel it was better this morning than this afternoon.

Maybe europeans or americans are working more these days.

It seems that "likes" travel lighter (quicker) to the activity stream.

Is it really running on Hana ?

By the way it should be a good idea to add a "latest comment" link on the bogs too, nowadays it's very difficult to find it when the blog post bump up.

Regards

[midhun_vp]

This looks like a very high priority issue. I am not able to follow the mainly the discussions which I was involved.

[oliver]

Hi Vadim,

we currently see about one hour of delay in the communications stream. We are looking into the issue and plan to have it fixed as soon as possible.

Ticket: COMM-3079 (added to )

Best,

  Oliver

[former_member186338]

Hi Oliver,

Unfortunately, one hour delay is not much better then many hours delay. You simply can't use the notification functionality and have to review the list of posts. It happens already for number of days and doesn't make our life easy

B.R. Vadim

[JL23]

the content is restricted because it was posted in the moderator space.

it is said: We have an open IT ticket (COMM-2486) on emails delay and our IT is actively working on resolving this issue.

[Former Member]

Thanks Jurgen for the info..

[midhun_vp]

Thanks for the update Jurgen. I am also facing this issue.

[former_member186338]

Hi All,

Any news about the estimated timing when the notification delay issue (not e-mail, but on the WEB page) will be solved? It's really very hard to track the answers for multiple discussions.

Mail notification is also delayed but it's not a big issue.

B.R. Vadim

[stefan_koehler]

Facing the same issue (notification delay of several hours) .. not by e-mail, but on the communication web page.