on 12-15-2013 8:23 AM
Dears,
We have CRM 7 EHP2 and we want to implement the integration with Facebook.
According to the following link there is an integration with CRM interaction center "EHP3" and Facebook. However, we do not have interaction
center and not intending to implement it so we need to integrate with the CRM application itself.
Can we proceed with the existing EHP or we must have EHP3? It will be highly appreciated if you support me with any documentation or more information about the subject.
Thanks.
Hi Fatma,
You can go with EHP2 CRM system and integrate it with Facebook. Our company developed the same with EHP2 CRM system but unfortunately I do not have any documentation with me.
But i think it would be good to upgrade your system to EHP3 where the Facebook is officially integrated.
Thanks ,
Kumar Gaurav
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All,
it is officially supported from EhP3 on. I strongly recommend to go with EhP3 for the Social Media integration, as it supports integration to the Agent Inbox and the Social Media Foundation in BS FND.
Best Regards,
Marc-Oliver
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Hi Fatma,
Do you have any news about this. I have the same requirement to implement this on EPH2.
Could someone help us?
Please I need some information.
Regards.
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