on 01-05-2014 7:24 AM
Hello Experts,
We are setting up ChaRM in the Solution manager(VAR). I am not clear on the Transport route for multiple customers whose managed systems are connected in my Solution manager as part of VAR support.
I am clear on handling Request for change process in individual solution manager system. But,How to handle Transport requests release and approval for multiple customers from VAR solution manager?
Hi Gopi,
the incident can be created in both system, but in your scenario it is better to start from VAR because you will need to track how many works done.
The scenario example:
In this scenario Customer Incident acts like a buffer between VAR Incident and Customer Change Request.
Sure you can try to connect Var incident directly to Customers Charm but i didnt checked yet is it possible by the standard.
Rg Dan
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Gopi,
By the standard only ITSM to ITSM is possible, but!
In your case you already have RFC connections between VAR and CUST Solman.
So you can do like this:
I just want to say if you have RFC connections between system life comes easer.
Remote Enabled Functions is the key in your case if you dont want to use Customer ITSM and rise Change Request directly in Charm.
Rg Dan
Hello Gopi, I test that on a VAR scenario but only for SAP Solution Manager 7.01 EHP1.
I test to setup VAT for 2 different customers and solution and I can't do it for 2 reasons:
1.- The domain controller, you need to setup a domain link to each customer transport domain, I can't do it but this is about my poor experience on TMS experience; but for customer that could be a problem to allow that. maybe that is different if you setup CHARM without linked it to TMS, only for aproval procedures.
2.- while setup project CHARM options, and SMS (i did that on solman 7.01), you can't use SMSY product systems with prefix like "SMP00001", you are only allowed to use SMP"; for that if you setup charm for 2 different customer's and that 2 customers use same systems ID, that will be a problem.
Remember that I did that test for Solution Manager 7.01, I can't't test it again on a 7.1.
There is a Solution manger scenario, "Solution Manager as Service Provider" that indicate you to use some functionalists as a managed service, that's a Pilot for RunSAP partner that i'am involved.
There is a faq sap note that told about that, and CHARM is not contemplated there, check it at:
1887095 - SAP Solution Manager as a Managed Service - FAQ
Regards,
Luis
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Gopi,
We never tried, by logical this is much cumbersome, In VAR we partition the customers by solutions. each solution refer each of the customer, now in Charm we may end up creating various projects for each customer ( solution ), though we do have VAR RFCs and user roles available, maintaining transport routes of all customers in single system is risk.
Either as Dan said you can refer for Charm on customer solman ( which is very similar to the standard charm) else check with SAP directly via Expert guided sessions/OSS.
Thanks
Jans
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Jansi,
Thanks for your comment. I need your expert advise here on the below scenario....
As a VAR partner, we host a Solution manager system where my clients Managed systems (ex. ECC, PLM) are connected. My Customers Solution manager is not effectively used now...
Customer create Incidents in VAR solution manager using web UI. Currently, we are not using ChaRM and there is no Project Management setup. (we use SOLMAN (VAR) as just a service desk).
Now, we want to handle Minor enhancements as part of our support/maintenance project.
Do you suggest us to handle this in Customer SOLMAN? In that case, what happens to Incident in VAR? Do i need to close it and open a Request for change in Customer Solman?
Thanks,
Gopi
Hi Gopi,
It is possible to use, for this you will need establish RfC's and configure Transport Routes in each system you want to be conected.
But i think its more security question rather than CHARM functionality.
I think this will not be comfortable because each time when Customer wants to change partner he will need to disconnect your Solman System from transport routes and RfC's there is a lot of work.
Try to better do this Connect VAR solman to Customers Solman via ITSM and use Charm in Customers Solman instead of VAR.
Rg Dan
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Daniyar,
That is really informative.... One question: If Customer SOLMAN is connected to VAR Solman, Where would be the Incident be created?
If it is in VAR Solman, How the Incident be converted to "Change Request" from VAR Solman to Customer Solman?
Kindly throw some light on it.
Thanks,
Gopi C.
Hi Gopi,
Pls refer below links for similar error,
http://scn.sap.com/message/9864055#9864055
http://scn.sap.com/thread/2044496
regards
Nayeem
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
84 | |
24 | |
12 | |
9 | |
7 | |
6 | |
5 | |
5 | |
4 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.