END button disappears in interaction centre while creating transaction and moving back.

[pallavi_an]

Hi All,

In interaction centre when I create a transaction and move back, END button disappears. This problem does not occur every time I go back. It is intermittent.

Can anyone give your thoughts on what might be causing this issue?

Thanks and Regards,

Pallavi

[sumeet_gehlot · Accepted solution]

Hi,

Can you check the view

CRMCMP_IC_FRAME/HiddenView component CRMCMP_IC_FRAME  to check END button functionality.In this view put the break point in event

EH_ONFORWARDCALL and check it.

Need to check about back button try to use this standard class : CL_BSP_WD_HIST_MANAGER_BASE , method ON_HISTORY_TRIGGER.

Regards,

Sumeet

[pallavi_an · Accepted solution]

Hi Sumeet,Ashik:

This issue got resolved on when we upgraded system from EhP2 to EhP3.

Regards,

Pallavi

[ashik_k2]

Hello Pallavi,

Check the Notes 1682845 and 1233223 . Make sure that you clear server and browser cache after implementing Note 1682845 .

Thanks and Regards,

Ashik

[pallavi_an]

Hi Ashik,

Note 1682845 is obsolete and note 1233223 implementation status is "Cannot be implemented". Please suggest what i can do.

Thanks and Regards,

Pallavi A.N.

[ashik_k2]

Please check this link,

Note 1682845 is not obslete,

http://service.sap.com/sap/support/notes/1682845

which version of CRM you are in?

Note 1233223 is a FAQ Note. it does not contain any corrections. You can check for solution part for this Note.

http://service.sap.com/sap/support/notes/1233223

[pallavi_an]

Hi Ashik,

Can you think of any other suggestions?

Thanks and Regards,

Pallavi