on 02-08-2014 10:48 PM
After applying windows patches on the SAP environment, the SAP cluster services are not coming up. Both the service and instance is failing.
This is NW 702 system with SCS on Windows 2008 R2 cluster. Here is what I have already done.
- swapped the sapstartserv.exe
- updated saprc.dll(cluster dll's)
nothing changed, only applied some critical windows patches. Did the same in other systems but no issues.
The Windows events error is
SAPRC: StartSapCOM soap connect failed. NT Error: The system cannot find the device specified.
regards
Yogesh
Hi All,
Has anybody solved this issue? facing the same problem.
Martin
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if the problem is related to the deadlock during IsAlive/Looksalive checks problem, please have a look into
http://service.sap.com/sap/support/notes/1946204
if not (it just happend after a configuration or software change) follow my last suggestion.
regards
Peter
my suggestion to analyse this situation is:
by the way: did you check your firewall, whether it is blocking some traffic on the box?
kind regards
Peter
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Hi Yogesh
1. In SAP group the cluster disk showing as online?
2. Most of the time it may be issue with Common storage, check with SAN admin team
3. Kindly refer the SAP Note 1345206 - Handling and preventing sapstartsrv.exe corruptions
Regards
Ram
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Hi
Kindly refer the SAP Note 1946204 - SAP Resource Group Failover caused by Cluster Resource Monitor timeout/deadlock
Regards
Ram
Thank you, though this not does not apply to what we are facing, this may give some traces and detailed logs so that SAP can analyze. So far they have not been able to provide any help.
we are not seeing any cluster hung or failover issue. the cluster SAP service just fails to start not giving much logs. Attaching the cluster screen, though all it shows is the failed SAP Instance/service.
The service comes up but fails when I try starting the instance.
regards
Yogesh
In the cluster log, the only relevant message is
"The Cluster service failed to bring clustered service or application 'SAP EJP' completely online or offline. One or more resources may be in a failed state. This may impact the availability of the clustered service or application."
reboot etc, trust me I have tried all that. SAP logged in and are almost suggesting us to reinstall the cluster. I am not happy and pushing to get a root cause so that we know what is going on. we have 20 other SAP clusters, I would hate to find out that there is something we did causing this problem and we are rebuilding them as well.
We opened a case with MS and they pointed to the following messages in the cluster event log.
0000185c.00001588::2014/02/09-10:51:45.019 ERR [RES]
Generic Service <SAP EJP 10 Service>: Failed the IsAlive test. Current
State is 1.
0000185c.00001588::2014/02/09-10:51:45.019 ERR [RES]
Generic Service <SAP EJP 10 Service>: Failed the IsAlive test. Current
State is 1.
0000185c.00001588::2014/02/09-10:51:45.019 WARN [RHS] Resource
SAP EJP 10 Service IsAlive has indicated failure.
- From the above cluster logs we see that the resource “SAP EJP 10 Service “ was
failed bcause it could not respond to the IsAlive request.
- From the event logs we see the following “Error 2147500037 bring resource
online” & “SAPRC:StartSapCOM soap connect failed.NT error: The system
cannot find the device specified”
Pretty much points to the SAP application failing to respond to Windows cluster controls.
If there was a way of re-registering SAP services in the windows cluster, it may work. I don't want to reinstall though.
regards
Yogesh
Hi Yogesh
1. Refer the SAP Note 112266 - SAP and MS Cluster Server: Frequent questions and tips Point number 10
2. Refer the Microsoft Link Group and resource failure problems: Server Clusters (MSCS)
Regards
Sriram
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