IC Multi Level Categorization Import- Subject profile and Subject Codes not picking

[former_member226908]

Hi Experts,

We have a strange issue. When importing the schema from Development system to Testing system, via RFC, we see that the structure of the Categorization is picked up in the Testing system, but the schema does not pick up the Subject profile and subject code. We have 4000 entries in the scheme and it will be practically impossible to select the subject code for each of these again.

Please help and points will be awarded for helpful  answers.

PS:

Made sure that the linked objects of  schema exist in the target system before initiating the import. (Catalogs, Codes, Code profiles, Subject profile etc exists in the target system)

Also have general authorization for import activities (authorization object CRM_CATEGO) in the source system.

Thanks,

Karthik

[former_member226908]

A gentle reminder.

We have 4000 plus values in Cat Schema. We have done all this in Golden Client in Dev system. Then for Unit testing, we moved it to another client in Dev system. We had to manually select the subject code again. We wasted 16 hours, by re-doing it.

We still have the following system for the Transport to move:

QC system

UAT System

Production System

Today it is moving to QC system. So in each sytem we will have to waste 16 hrs re-doing, which means each system, we will take 2 business days and we do not have luxury of that, we are tight on schedule.

I am sure, this is not the way and in practice subject code must be picked automatically.

Would like to know your experience and if possible help on what we might be missing which is causing the subject code and subject profile to be not picked automatically when importing.

One Observation: Though the subject code is not seen in IC Manager role, in the agent business role, the values maintained in categorization is correctly picked (even without giving the subject code).

A quick reply will be highly appreciated.

Thanks,

Karthik

[Former Member]

All your reason code customization already in development system ?  Its really strange. I did import to categorization schema to different clients and never had this kind of issues.

Are you using program CRM_ERMS_CAT_AS_IMPORT or IMPORT option through WEB UI option in IC MANAGER Role ?

Can you try using Application area options ( such as Application ID, Parameter) in the program during import? Did you find anything suspicious in RFC user trace ?

[Former Member]

Alternatively, you can debug program CRM_ERMS_CAT_AS_IMPORT and check why its not picking up correctly?

[former_member226908]

Tried both CRM_ERMS_CAT_AS_IMPORT and IMPORT option through WEB UI option in IC MANAGER Role. Also tried using Aplication are options in the program during import.

Facing the same issue everywhere.

Will try to debug and see why it is not picking.

[former_member562530]

Hi Karthik,

Did you find the reason why the subject code is empty after importing the schema?

Kind Regards,

Gabriel Santana

[Former Member]

HI Karthik,

I am also facing the same issue.

Categorization is blank in Interaction record.

Did you find the solution for this?

Thanks

Madhu

[Former Member]

Hello Karthik,

Check RFC user have below authorization

S_RFC        ACTVT     16
             RFC_NAME  CRM_ERMS_CAT_IMPORT
             RFC_TYPE  FUGR

CRM_CATEGO   ACTVT     16 or 03
             SC_ID     *
             LN_TYPE   *
             SC_PART   *
             ASP_STATE *

Thank you

[former_member226908]

Hi Shanmuga,

We do have these authorization.

We are able to import it into the testing system. No problem in that.

The categorization values also shows up in the business role. No problem in that as well.

The only problem is that in IC_Manager role, the Subject profile for the schema and subject code for each of the categorization is not shown. Since the Code, Catalog and Code group are picked automatically from the Subject Code, they are also blank.

But these values are available in the Business Roles. So was confused, what is stoping these to be shown in IC Manager role.

Thank You,

Karthik

[Former Member]

can you paste the screen shot

[former_member226908]

[Former Member]

Only higher level of schema downloaded without sub levels correct?  Is application area assigned with subject profile or missing after download in target system ?

I had simillar issue and it was blank then maintained below authorization to RFC user and  then entire schema was able to download.

S_RFCACL

CRM_CATEGO

S_RFC

Can you give full authorization to RFC user and try ?

[former_member226908]

We have maintained all these, still does not work.