on 02-25-2014 10:04 AM
Hello,
We are trying to use questionnaires in Activities and it doesn't work.
This error : Cannot get questionnaire HTML string is shown.
I checked Note 1600561 - Changes done in values template XSLT not taken into account, but it isn't valid for our release ( EHP3 )
Thanks in advance for your help.
Belén
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Please check below sap note which relevant for this error and some manual step suggested -
Hi Guys,
please consider the following blog:
http://scn.sap.com/community/crm/marketing/blog/2014/08/13/survey-rendering-in-crm-web-ui
This gives an overview about the survey rendering.
best regards,
Johannes
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Hi,
We used the questionnaires (questionnaires was displayed and worked) but we faced issues with the display in web UI (only when the questionnaires are linked to an activity/opportunity). The Admin screen for questionnaire works well).
We have implemented the following notes in order to correct this displaying issues :
- 1858059 : Upload the CRM_SVY_GENERATE_BSP_TEMPLATE.ZIP, refresh cash and generate all surveys
And then notes mentioned above
- 1914885 & 1944288 in the relevant order.
But we cannot display anymore the existing surveys (They are active, all scenarios are flagged).
Error message : Cannot get questionnaire HTML string
Any Ideas how to proceed to solve ? (we work on EHP2)
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Hello!
You need to re-generate all previous versions of survey in CRM_SURVEY_SUITE.
First of all launch SET_CATSERVER_ABAP method of class CL_SURVEY_CATSERVER.
After that launch transaction CRM_SURVEY_SUITE. Select survey and press CTRL+F6 to see all versions. After that expand tree view and re-generate every version.
Hope it will help
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