I can not access the web platform

[Former Member]

Hello all

I have a problem when trying to access the web platform with different users to user manager assign with installation, these Members who are managers and therefore have all the permissions to perform all tasks,

As to enter credentials, the browser asks again after three attempts and throws this error:

Server Error

401 - Unauthorized: Access is denied due to invalid credentials.

You do not have permission to view this directory or page using the credentials that you supplied.

It's a installation on 3 servers DB server, OLAP services and file share server and Aplication server.

IIS 7.0

Net Framework 4 (KB2468871)

Please Let me know if you need more information to understand the issue.

Thanks and Regards,

Yair

[former_member186498 · Accepted solution]

Hi Yair,

you should see in the browser the specific error code, see please the 1102321 - Explanation of IIS log codes

Regards

     Roberto

[Former Member · Accepted solution]

Hi Roberto,

I follow your advice and the error is 401.2 - Logon failed due to server configuration and  401.3 - Unauthorized due to ACL on resource., I'll check about this.

Thank you.

[Former Member]

this is the record that launches

<failedRequest url = "http://server/sap/bpc/web/"

                siteid = "1"

                AppPoolId = "SAP_BPC"

                processId = "10420"

                verb = "GET"

                remoteUserName = "domain \ user"

                userName = "domain \ user"

                tokenUserName = "DOMAIN \ user"

                authenticationType = "Negotiate"

                activityId = "{00000000-0000-0000-7000-0080000000FF}"

                FailureReason = "status_code"

                statusCode = "200"

                triggerStatusCode = "401.3"

                TimeTaken = "15"

I visited the technet forums where I found suggestions like changing the  providers of windows authentication, I reviewed the permissions IIS_USRS in PC_MS folder, I've checked that the authentication of kernel is off but I can not solve.

Does anyone have an idea of the solution?

[former_member186498]

Hi Yair,

sorry I'm not a basis, i read the issue should be in lack of authorizazion permissions e.g. you don't not have access to the C:\Winnt\System32\Inetsrv directory see please

http://support.microsoft.com/kb/943891

http://forums.iis.net/t/1148826.aspx?HTTP+Error+401+3+Unauthorized+Access+is+denied+due+to+an+ACL+se...+

http://forums.iis.net/t/1048841.aspx?HTTP+Error+401+3+Unauthorized+Access+is+denied+due+to+an+ACL+se...+

http://www.iis.net/learn/troubleshoot/using-failed-request-tracing/troubleshooting-failed-requests-u...

If not solved maybe it's better to ask on microsoft site.

Regards

     Roberto

[Former Member]

ok Roberto I check the links, thanks for your help.

[Former Member]

Hi Yair,

Did you give full permssion to the user in Data Access Profiles?
If you give full permision to the user and still getting this error, then you may need to check user role in SAP GUI with SU01 (SAP_ALL, POA*, etc).

Regards,
Yigitalp

[Former Member]

sorry forget to mention it's bpc 10 MS but these users have all the permissions to perform all tasks asigned from management console.

[Former Member]

hi

Have you taken a look at the following SAP Notes:

1486487 - The request failed with HTTP status 401: Unauthorized

1242646 - The request failed with HTTP status 401: unauthorized

1523617 - BPC: Error: The request failed with HTTP status 401... while attempting to browse the Osoft web site

1522878 - SBOP PC MS: HTTP Error 401.2 - Unauthorized. You are not authorized to view this page due to invalid authentication header

if it is not solved

Re-installed the server...

[Former Member]

I have reviewed these notes but none resolved the issue.

Thanks for your suggestion

[former_member186498]

this because the notes were written for 7.x or older versions. Probably there aren't errors about that in 10 version ... or you are the first who discover one