on 03-11-2014 2:11 PM
Hi All,
While using the DMO(database migration option) feature in SUM SP9, UI frequently displays the message "Tool start required" and "The tool is not running".
In one of the DMO documents found that restarting the SAP hostagent should help, i have restarted the hostagent and then logged in, same message. Please suggest.
Regards,
Ravi A
Hi Ravi,
I have started the CRM UI components installation with Stack, stack generated from SMP Maintenance Planner tool.
I have started the host agent (SAPHOSTAGENT15_15-20009417) successfully, but facing a issue while starting the SUM tool (SUM10SP17_0-20006676).
Please find the attached screen shot and let me know if you need any further.
Thanks,
Srini T.
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Hello Avi,
to start with some basic information that you are already aware of:
when using the DMO feature of SUM, the SAPup process is started twice - one "dispatcher" process to handle HTTP requests, and one "worker" process. The message "The tool is not running" is created by the dispatcher for the case that the worker is not running.
Typically it should be fine to simply choose the NEXT button, so that the dispatcher will start the worker. Assuming that you did this, and it did not solve the situation, the only workaround is to stop the dispatcher process as well, and restart the SAP Host Agent.
In your case, please try to stop the remaining SAPup process (dispatcher) first, and then stop and restart SAP Host. Agent.
Regards, Boris
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Hello Boris,
Thank you for your reply, but it didn't work for me.
Let me summarize what i have done, I have closed the URL, stopped the SAPup process running, then restarted the hostagent(saphostexec -restart), then launched the URL, but no luck it still says the tool is not started. Even i have tried clicking on next, but did not work.
Ravi A
Hello Boris,
After SUM closed, i have tried SUMSTART config hostagent, which did not start my SAPup, then i have restarted the hostagent and also the complete server but no luck.
I have manullay run the SUMSTART.bat file (by double clicking on it) and it started my 2 SAPup processes, but closing this bat file window will close my SUM .
When i looked at the srv/SAPup.out file, i see the following.
EXECUTING D:\usr\sap\DMO\SUM\abap\bin\SAPup.EXE "rootdir=D:\usr\sap\DMO\SUM\abap" "guiconnect=localhost:54551"
Connecting to host 'localhost' port 54551...Connected
ERROR in GUI communication: Error in network interface: NIECONN_BROKEN
FATAL ERROR: Error in network interface: NIECONN_BROKEN
Error processing dialog 'PhaseDecision'
Please Suggest.
Regards,
Ravi A
Hi Ravi,
not sure, but it looks as if there may be some misunderstandings:
Regards, Boris
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