on 03-12-2014 3:15 PM
Hello Gurus ,
I am trying to write report that will do mass Upload of service request template and attach it to an existing draft version of categorisation Level4.#
Also i need to attach a knowledge article to Category L4.
Has anyone attempted this before?
Not sure of APIs or tables that would be useful for this.
Done that!!
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Hi ,
You can do it, when you are assigning the categorization the system will automatically determine the required template for the transaction.
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