Mass Upload of service request template and attach it to categorisation Level4

[nishant_kumar6]

Hello Gurus ,

I am trying to write report that will do mass Upload of service request template and attach it to an existing draft version of categorisation Level4.#

Also i need to attach a knowledge article to Category L4.

Has anyone attempted this before?

Not sure of APIs or tables that would be useful for this.

[nishant_kumar6 · Accepted solution]

Done that!!

[former_member191572]

Hi ,

You can do it, when you are assigning the categorization the system will automatically determine the required template  for the transaction.