BI Launch Pad WebI Report - Java Error

[Former Member]

Guys,

The report has only few records on BW BEX query but its taking very longer time besides its also throwing timeout error after opening report within few seconds. (your session timed out,close the java interface and log on again)

Please advise me to do take necessary actions to improve and in order to suppress java/time out errors.

[vikram_bagade5]

Follow the note: 2071236 - BI 4.1 Client tool Error:Your session timed out. Close the Java interface and log on again

Symptom

Error:Your session timed out. Close the Java interface and log on again. on BI 4.1

Environment

• BI 4.1
• Windows 7

Reproducing the Issue

1. Install BI 4.1 client tools
2. Open Web Intelligence rich client

Cause

• Run Process monitor on the client machine where rich client is not opening
• Windows antivirus stopping the WebiRichClient.exe from execution

Resolution

1. Add the WebiRichClient.exe to exclusion list of Antivirus
2. Run client tools

[Former Member]

Its happening for only one report and its happening set of users. I have given access to this group ViewOnDemand but still this group facing. The good thing here is even throwing java error displayes the report output. However, I would like to supress the error screen.

[former_member195290]

Hi K K ,

Did you tried increasing the timeout value and restarting the CMS & Webi report server?

Regards,

Javed

[Former Member]

Pls give me the step by steps to increase timeout value for cms & webi report server.

[former_member195290]

Hi K K,

Check Configuring Business Objects 4.0 Session Timeout Settings | Vyne solutions

Regards,

Javed

[Former Member]

Hi,

Please make sure the the user has view right on Web Intelligence Application :

• Log on to CMC
• Go to Applications -> Web Intelligence
• Go to User Security tab -> Add Principals -> Add the problematic user
  in the list -> Add and Assign Security.
• From the Acess Levels, Grant the Right "View on Demand".

Best Regards,

Manoubia

[Former Member]

Hello KK,

Please answer below:

1. What version JRE are you using? Please confirm if it got updated.
2. Is it behaving same if we run it in Web Intelligence Rich Client?
3. What if you run the same report on any other client machine?
4. Is it happening specific with this report or all the report?

Regards,

Mahesh

[former_member195290]

Hi K K,

Is it happening with all the webi reports?

Regards,

Javed

[former_member199945]

Try to run that Query in RSRT  & Refresh again in WEBI & check once.

In RSRT  Read Mode should be  X : query to read data during navigation.

[Former Member]

Hi,

Please try to reinstall the Java installed in the client machine.

Regards,

Asma