Request processing failed (XLS 000009)...SSO token or user password is empty

[Former Member]

Hi,

I need your help... I' ve seen this issue in many discussions but the description error are different.

The issue is:

However, there are many queries to use and I can use few queries correctly, there isn't error but others queries have the same error image.

Please, I need your help about this issue...

Thanks..

[sriramvijay_ravidoss · Accepted solution]

Hi,

Test this particular connection from CMC or IDT. if the test is successful check data preview.

and please do update us after that.

[Former Member · Accepted solution]

Ok,

We are going to test in CMC and check the data preview..

Thanks

[former_member194862 · Accepted solution]

change the connection type to predefined and check whether it works ,if it works then your STS is not configured properly

[Former Member · Accepted solution]

Thank you very much.. I change the connection type to predefined and the issue is solved, the admin team check the STS..

[former_member182541]

Hi Amado,

This issue is due to SSO, you can contact your admin team to check the SSO connectivity. Earlier I too had the same sort of error, which is been rectified by admin team.

[Former Member]

Hi Suman,

I am going to check with my admin team this issue.

Thanks!

[Former Member]

Hi Suman,

Can you tell me what were the actions or what did the team admin to correct the issue?

Thank you very much for your help..

[former_member182541]

Hi,

What is the reply from admin team, I am unable to attach the "Installation & SSO -manual-SAP-BusinessObjects-BI4.0-(inclusive-mobile-configuration-for-iPad)" document in this reply.

Can you share your mail id i can send you the document for SSO Configuration.

[Former Member]

Please share the doc to this id :

Message was edited by: Ludek Uher Email address removed

[former_member182541]

sent .

[Former Member]

Hi Suman,

My e-mail is:

Thanks for your help...

Message was edited by: Ludek Uher Email address removed

[former_member182541]

sent

[Former Member]

Thank you very much.

[former_member182541]

Does your issue got resolved?

[former_member183750]

Hello Suman, KK and Amando.

Please note that exchange of emails on SCN is forbidden. Please see the Rules of Engagement for more details.

You are free to DM (Direct Message); hover over the name you want to directly communicate with):

I will now be deleting any reference to email addresses.

- Ludek

SCN Moderator

[Former Member]

Hi Suman,

My admin team will review the issue as soon as possible, they have a lot of work.

I 'll let you know when I have news.

Thank you for your help..

[Former Member]

Ok,

Thank you for the information..

I'll use the direct message.

Have a nice day!

[former_member182541]

Sure ludak, will make note of it in future.

Thanks for the information.

[Former Member]

Hi, This is more on BW connectivitiy problem and which authentication type you are using in OLAP connection, predefined or SSO? Also, does the same BEx Query working on webi or AOLAP report? Thanks

[Former Member]

Hi,

Thank you for your answer, the OLAP Connection is SSO, I am working in BEx Query..

I checked with admin team the connectivity..