WEC Contact (B2B) Site can not finish registration in Chinese language

[Former Member]

We have set up WEC with WEC3.0Patch6 / CRM701SP09 / MDM701SP09 / ERP605SP09.

We have created a contact cenario (B2B) application.

When we register user in English or German or Japanese, the registration finish without any error.

When we register user in Chinese (Both zh_CN and zh_TW), an error appears as "处理期间出错；请联系我们获取支持" as attached pic, the error message means "an error occurred during processing ; please contact us for support" in English。

I have implemented the note 1763450 - User can not finish registration in contact scenario, but it doesn't work.

I traced using single session trace, got an log file , the size of log file is more than 100M, I can't upload it.

I think the most important error message is as follows:

141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless              ENTER [objid]='com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless@76e127d3' + execute(JCO.Function func)

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless              begin executing JCO.Function "CRM_WEC_USER_REGISTER"

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless              ENTER [objid]='com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless@76e127d3' + getJCoDestination()

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless              EXIT getJCoDestination(): serving existing destination

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless              Execute with JCoDestination "destination WEC_DEFAULT with properties:{jco.destination.pool_capacity=50, jco.client.ashost=NS0093.Erp.SaaS.Noko.com, jco.destination.auth_type=CONFIGURED_USER, jco.client.cpic_trace=-1, jco.client.destination=WEC_DEFAULT, jco.client.user=WCBTU, propertiesProvider=com.sap.security.core.server.destinations.provider.DestinationsProviderFrame, jco.client.auth_type=CONFIGURED_USER, jco.client.sysnr=30, jco.destination.peak_limit=100, jco.destination.expiration_time=300000, jco.client.type=3, jco.destination.max_get_client_time=100000, jco.client.client=800, jco.client.codepage=4103}''

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoManagedConnectionFactory         BEGIN executeJCoFunction; [destination]='destination WEC_DEFAULT with properties:{jco.destination.pool_capacity=50, jco.client.ashost=NS0093.Erp.SaaS.Noko.com, jco.destination.auth_type=CONFIGURED_USER, jco.client.cpic_trace=-1, jco.client.destination=WEC_DEFAULT, jco.client.user=WCBTU, propertiesProvider=com.sap.security.core.server.destinations.provider.DestinationsProviderFrame, jco.client.auth_type=CONFIGURED_USER, jco.client.sysnr=30, jco.destination.peak_limit=100, jco.destination.expiration_time=300000, jco.client.type=3, jco.destination.max_get_client_time=100000, jco.client.client=800, jco.client.codepage=4103}' + [func]='CRM_WEC_USER_REGISTER'

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoManagedConnectionFactory         END executeJCoFunction

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless              end executing JCo Function "CRM_WEC_USER_REGISTER" in "213" milliseconds

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.tc.core.backend.sp.jco.JCoConnectionStateless              EXIT execute(JCO.Function func)

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.app.common.module.user.backend.impl.crm.rfc.WrapperCRMWecRegister ::CRM_WEC_USER_REGISTER:: - OUT: OUTPUT * ET_BUSINESSPARTNER=TABLE[ ]ET_MESSAGES=TABLE[ REF_GUID='' REF_KIND='' TYPE='D' ID='TL' NUMBER='088' MESSAGE='Z1 与 ZH 不匹配' LOG_NO='' LOG_MSG_NO='000000' MESSAGE_V1='Z1' MESSAGE_V2='ZH' MESSAGE_V3='' MESSAGE_V4='' PARAMETER='' ROW='0' FIELD='' SYSTEM='CP1CLNT800' TARGET='' ]EV_RETURNCODE='99' EV_USERNAME=''

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.app.common.module.user.backend.impl.crm.rfc.WrapperCRMWecRegister ::CRM_WEC_USER_REGISTER:: - OUT: CRMT_ISALES_RETURN_TAB[0]   * REF_GUID='' REF_KIND='' TYPE='D' ID='TL' NUMBER='088' MESSAGE='Z1 与 ZH 不匹配' LOG_NO='' LOG_MSG_NO='000000' MESSAGE_V1='Z1' MESSAGE_V2='ZH' MESSAGE_V3='' MESSAGE_V4='' PARAMETER='' ROW='0' FIELD='' SYSTEM='CP1CLNT800' TARGET=''

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.app.common.module.user.backend.impl.crm.rfc.WrapperCRMWecRegister ::CRM_WEC_USER_REGISTER:: - OUT: CRMT_ISALES_RETURN_TAB[1]   * REF_GUID='' REF_KIND='' TYPE='D' ID='' NUMBER='000' MESSAGE='Error during user creation in class CL_IM_CRM_WEC_USER_REG_CO: Creation of Contact failed' LOG_NO='' LOG_MSG_NO='000000' MESSAGE_V1='' MESSAGE_V2='' MESSAGE_V3='' MESSAGE_V4='' PARAMETER='' ROW='0' FIELD='' SYSTEM='' TARGET=''

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Debug   com.sap.wec.app.common.module.user.backend.impl.crm.rfc.WrapperCRMWecRegister ::CRM_WEC_USER_REGISTER:: - OUT: CRMT_ISALES_RETURN_TAB[2]   * REF_GUID='' REF_KIND='' TYPE='E' ID='' NUMBER='030' MESSAGE='处理期间出错；请联系我们获取支持' LOG_NO='' LOG_MSG_NO='000000' MESSAGE_V1='' MESSAGE_V2='' MESSAGE_V3='' MESSAGE_V4='' PARAMETER='' ROW='0' FIELD='' SYSTEM='' TARGET=''

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Path    com.sap.wec.app.common.module.user.backend.impl.crm.rfc.WrapperCRMWecRegister Exiting method

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Error   com.sap.wec.app.common.module.user.backend.impl.UserMaintenanceBase    User is not registered

Mar 24, 2014 12:17:46 PM Thread[HTTP Worker [@1141952172],5,Dedicated_Application_Thread] Path    com.sap.wec.app.common.module.user.backend.impl.UserMaintenanceBase    Exiting method

the message 'Z1 与 ZH 不匹配' means "'Z1 and ZH not match" in English.

Please help.

[former_member226974]

Hi Heart Tang,

The problem should be solved with the newest version.

Best regards,

Nicola Nola

[Former Member]

Hi Nicola,

Which version is the newest version should I choose?

Is there a note which can solve this problem?

Best regrads,

Heart Tang

[former_member226974]

Hi Heart Tang,

The newest version WCEM 3.0 patch 17. Please check the SAP Service Marketplace.

There is no note, because it's related to the java-side and not to the ABAP-side.

Best regards,

Nicola Nola

[Former Member]

Hi Nicola,

Thank you very much. I will update the WEC and feedback.

Best regrads,

Heart Tang

[Former Member]

Hi Nicola,

Could you please help to solve another problem:

Best regrads,

Heart Tang

[former_member226974]

Hi Heart Tang,

My proposal is to retest on the newest WCEM Version and if the problem still exists to create a customer message for it.

Best regards,

Nicola Nola