EIC - emails

[Former Member]

Experts, I have a simple question around the functionality of EIC. Hope you can help out.

If I choose to send emails from EIC, where would I see the sent emails again.

e.g. I sent acknowledgement email from EIC. If I go back to the ticket, how do I know that an email has already been sent? Or where can I go and access what email was sent to the caller?

Appreciate your help.

SH

[Pazahanick_Jarr · Accepted solution]

If you have set everything up properly you will see it as an additional contact on the case in SAP ERP EIC.

[Former Member · Accepted solution]

Hi Jarret. Thank you for your prompt response. Can we just use the outgoing email functionality without configuring the incoming?

[Pazahanick_Jarr · Accepted solution]

Yes although every one of the 12 EIC implementations I have been part of have used both.