After install Crystal Report Server 2011, can not access control tools

[Former Member]

Afte install Crystal Report Server 2011, can not access control tools from web or from application.

My server OS is Windows 2008 R2 SP1. I follow the default setting. How to fix it?

Error message is above.

[Former Member]

I think it would be the SDK version. The log file is attached. Please help to check.

Thanks.

Simon

[DellSC]

Based on the log you posted, Tomcat has started successfully.  When you look in the CCM, is it started?  What URL are you using to access the website?

-Dell

[Former Member]

It appears that Tomcat doesn't have any BO web applications, so I would say that what you did with wdeploy didn't work properly.

Find the user guide for deploying web applications on sap.help.com and follow the steps there..

http://service.sap.com/~sapidb/011000358700000172212014E/sbo41sp3_bip_wapd_win_en.pdf

Regards,

Josh

[Former Member]

The Tomcat is running. But I input the URL http://localhost:8080/cmc/app. It display error. May the connection between Tomcat and CCM is wrong?

-Simon

[DellSC]

Tomcat is case sensitive.  The url for the CMC should be something like is http://localhost:8080/BOE/CMC.  There should be a link to it on the Start menu.

-Dell

Message was edited by: Dell Stinnett-Christy

[Former Member]

I run the wdeploy and get successful message. But the Apache Tomcat for BI 4.0 does not run.

Simon

[DellSC]

Is Tomcat started?  On your Start menu you should have an option to get to "Tomcat  Configuration" or, under the CRS menu you can run the "Central Configuration Manager" to start Tomcat.

What URL are you using to connect to the web app?  By default Tomcat runs on port 8080 so your URL should look something like this:  "http://<servername>:8080/BOE/CMC" or "http://<servername>:8080/BOE/BI".

If Tomcat is running and you're trying to access it from another computer, check to see if the Windows Firewall is turned on for the server - if it is, turn it off for "Domain" access.

If Tomcat won't start, go to the folder where Tomcat is installed and then look in the "logs" folder.  There should be a file called "stderr.log" which you can open in Notepad to see what types of errors might be occurring (you can ignore any errors having to do with "persisted sessions".)  If there are other errors, post in the BI Platform space to get assistance.

-Dell

[former_member11696]

Is your application the same runtime version as CRS? If not that would explain it, SDK must be the same version as CRS runtime.

[former_member11696]

And moved to Java SDK forum, I hope this is correct, you never said what SDK you are using in your application.

[Former Member]

Don't think this is a SDK issue. Looks more like a BI Platform issue...

[Former Member]

Looks like the web applications didn't deploy properly when you did the installation. Installing CR2011 on the server causes changes to the web apps. To fix this try the following:

1. Stop Tomcat (if that's your web application server)

2. Delete tomcat cache

3. Redeploy web applications using WDEPLOY

From a good practice point, you shouldn't have client tools installed on your BO server since that can cause issues.

Cheers,

Josh

[Former Member]

Where is the tomcat cache that I can delete it?

Thanks.

Simon