Runtime error on XCM when returning product configuration

[Former Member]

Hi,

I have a configurable product. The product is modelled in SAP ERP. The configuration interface is working perfectly fine in SAP SD; procedures, selection conditions and prices are working just as expected.

Sales orders will be created in SAP CRM, so I created a knowledge base and then a runtime version for the product. No errors occured and the knowledge base is downloaded to SAP CRM.

When I create a sales order for the product, the configuration interface is opened in a new window. ).

I configure the product, and click Check button, no error happens:

When I click Accept button, a runtime error occurs:

From what I can tell, this looks like either an authentication or a security issue, as the user is asked to log on.

I had completed XCM settings as written in help.sap.com.

My application_security parameter (I did not fill the authentication user, as this will be filled in application configuration component) :

I created a configuration a la crmordermaintain : Polatconf. For its assigned jco component, refer to this image.Test is working fine.

I assigned another not standart component configuration to Polatconf. For parameter scenario_security_data, I created a configuration named Polatsecurity and maintained my authentication user here. For this, refer to this image. Test is working fine.

Java trace log file is too big, but on the last page it mentions the error. Any ideas?

#CRM-ISA-BBS#sap.com/crm~catalog#C000C0A80141002700000029000019B4#104262150000000011#sap.com/crm~ipc#com.sap.isa.core.jmx.ext.ExtBootstrapper#deploy_service#0##3AC483ACBB0511E390200050568A1C9D#3ac483acbb0511e390200050568a1c9d#3ac483acbb0511e390200050568a1c9d#0#Thread[HTTP Worker [@1802357011],5,Dedicated_Application_Thread]#Plain##

report#

#2.0#2014 04 03 03:29:56:497#0-430#Info#/Applications/Common/Infrastructure#

#CRM-ISA-BBS#sap.com/crm~catalog#C000C0A8014100270000002A000019B4#104262150000000011#sap.com/crm~ipc#com.sap.isa.core.jmx.ext.ExtBootstrapper#deploy_service#0##3AC483ACBB0511E390200050568A1C9D#3ac483acbb0511e390200050568a1c9d#3ac483acbb0511e390200050568a1c9d#0#Thread[HTTP Worker [@1802357011],5,Dedicated_Application_Thread]#Plain##

End initializing JMX based CCMS monitoring#

#2.0#2014 04 03 03:31:42:213#0-430#Error#/Applications/UserInterface#

#CRM-BF-CFG#sap.com/crm~ipc#C000C0A80141003200000002000019B4#104262150000000004#sap.com/crm~ipc#com.sap.isa.ipc.ui.jsp.action.ReturnConfigurationProdSimAction#Administrator#1##128210BCBB0611E3B3B700000636EA06#3ac82088bb0511e38b1a0050568a1c9d#3ac82088bb0511e38b1a0050568a1c9d#0#Thread[HTTP Worker [@1405292331],5,Dedicated_Application_Thread]#Plain##

A runtime exception occurred on the highest level#

#2.0#2014 04 03 03:31:42:276#0-430#Error#/Applications/UserInterface#

#CRM-BF-CFG#sap.com/crm~ipc#C000C0A80141003200000005000019B4#104262150000000004#sap.com/crm~ipc#com.sap.isa.core.util.MessageListDisplayer#Administrator#1##128210BCBB0611E3B3B700000636EA06#3ac82088bb0511e38b1a0050568a1c9d#3ac82088bb0511e38b1a0050568a1c9d#0#Thread[HTTP Worker [@1405292331],5,Dedicated_Application_Thread]#Plain##

An exception has occurred: {0}.#

#2.0#2014 04 03 03:32:41:929#0-430#Error#/Applications/UserInterface#

#CRM-BF-CFG#sap.com/crm~ipc#C000C0A80141003A00000000000019B4#104262150000000004#sap.com/crm~ipc#com.sap.isa.core.xcm.admin.eventhandler.button.ScenarioConfigCreateEventHandler#Administrator#2##3D3D1EE4BB0611E3BF7400000636EA06#2f1e3625bb0611e38fe300000636ea06#2f1e3625bb0611e38fe300000636ea06#0#Thread[HTTP Worker [@837219466],5,Dedicated_Application_Thread]#Plain##

Error occurred in the administration of the XCM: {0}#

[prashil · Accepted solution]

Hi Kivanc,

Also check the logs on VMC (SM53). The trace you have attached doesn't give much idea on what is wrong happening, and there might be many reason it has gone it error.

Morever, you have been to log on again, it is very generic, every time any error happens may be due to any reason, the framework invalidate the session and user is asked to relogin.

When you take a trace, take it from XCM session trace tool, it will have more details on where it is failing.

Regards

Prashil Wasnik

[Former Member · Accepted solution]

Hi Prashil,

Can you put a little bit info on how to check logs on SM53? And I don't know how to take the trace from XCM session trace tool, can you elaborate on this one too?

[prashil · Accepted solution]

Hi Kivac,

In CRM, go to SM53, first configure the logs using Log Configuration and transfer the path "com" setting error level as ALL.

Then go to log display, select "com" in the heirarchy and click on update log message, this will list down all the error occurred in VMC, you can also filter the log by user and time parameters.

For XCM trace, open XCM admin index page, go to Logging and select tab "Session Logging".

Put you application link and start application, once you are at the stage where error is one click away, start the logging from session logging and stop it when error occured.

Once you stop you'll get the option to download the session trace.

Regards

Prashil Wasnik