Unable to select BEX or Universe in Dashboard

[former_member185138]

Dear All,

While selecting either BEX or Universe in the query designer in XCelsius Dashboard 4.1 SP02.

The same error is received after running query Select SI_ACCESS_URL from CI_APPOBJECTS(SAP note 1668437 -)

Dashboard:

   ---------------------------

Dashboards

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class com.businessobjects.mds.sdk.plugin.desktop.SLMetaDataInfoObject.internal.DSLUniverseFactory:org.apache.catalina.loader.StandardClassLoader@61dd1c39 incompatible with interface com.crystaldecisions.sdk.occa.pluginmgr.IPluginFactory:WebappClassLoader

  context: /dswsbobje

  delegate: false

  repositories:

  /WEB-INF/classes/

----------> Parent Classloader:

org.apache.catalina.loader.StandardClassLoader@61dd1c39

com.crystaldecisions.sdk.occa.pluginmgr.internal.DefaultPluginFactoryResolver.getPluginFactory(DefaultPluginFactoryResolver.java:58)

com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginInfo.getPluginFactory(PluginInfo.java:368)

com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginInfo.getFactory(PluginInfo.java:227)

com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInterface(PluginMgr.java:335)

com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.continueUnpackHelper(InfoObjects.java:592)

com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.continueUnpack(InfoObjects.java:537)

com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.startUnpack(InfoObjects.java:512)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.startUnpackTo(InternalInfoStore.java:1572)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.startUnpackTo(InternalInfoStore.java:1552)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.unpackAll(InternalInfoStore.java:958)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:992)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:977)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query_aroundBody18(InternalInfoStore.java:846)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query_aroundBody19$advice(InternalInfoStore.java:512)

com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query(InternalInfoStore.java:1)

com.businessobjects.ras21.clientsdk.internal.ServerConnectionFactoryHelper.getServerSpec(ServerConnectionFactoryHelper.java:174)

com.businessobjects.ras21.clientsdk.ServerConnectionFactory.getManagedServerConnection(ServerConnectionFactory.java:127)

com.sap.xcelsius.server.internal.XcelsiusServiceCachingFactory.createServerConnection(XcelsiusServiceCachingFactory.java:190)

com.sap.xcelsius.server.internal.XcelsiusServiceCachingFactory.getServerConnection(XcelsiusServiceCachingFactory.java:183)

com.sap.xcelsius.server.internal.XcelsiusServiceCachingFactory.processRequest(XcelsiusServiceCachingFactory.java:144)

com.sap.xcelsius.server.internal.AbstractSDKService.handleRequest(AbstractSDKService.java:228)

com.sap.xcelsius.server.internal.AbstractSDKService.processRequest(AbstractSDKService.java:138)

com.sap.xcelsius.server.internal.XcelsiusService.getUniverseOutline(XcelsiusService.java:384)

com.sap.xcelsius.ws.XcelsiusWebServicesSkeleton.GetUniverseOutline(XcelsiusWebServicesSkeleton.java:407)

com.sap.xcelsius.ws.XcelsiusWebServicesMessageReceiverInOut.invokeBusinessLogic(XcelsiusWebServicesMessageReceiverInOut.java:96)

org.apache.axis2.receivers.AbstractInOutSyncMessageReceiver.invokeBusinessLogic(AbstractInOutSyncMessageReceiver.java:42)

org.apache.axis2.receivers.AbstractMessageReceiver.receive(AbstractMessageReceiver.java:114)

org.apache.axis2.engine.AxisEngine.receive(AxisEngine.java:181)

org.apache.axis2.transport.http.HTTPTransportUtils.processHTTPPostRequest(HTTPTransportUtils.java:172)

org.apache.axis2.transport.http.AxisServlet.doPost(AxisServlet.java:146)

javax.servlet.http.HttpServlet.service(HttpServlet.java:641)

javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

com.businessobjects.dsws.wsc.common.http.GenerateSessionIDFilter.doFilter(GenerateSessionIDFilter.java:33)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

com.businessobjects.dsws.wsc.common.axis.FlashFilter.doFilter(FlashFilter.java:45)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)

org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)

org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)

org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)

org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)

java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

java.lang.Thread.run(Thread.java:743)

---------------------------

OK

---------------------------

Admin Tool:

java.lang.ClassCastException: class com.businessobjects.lcm.core.LCMFactory:org.apache.catalina.loader.StandardClassLoader@15194a34 incompatible with interface com.crystaldecisions.sdk.occa.pluginmgr.IPluginFactory:WebappClassLoader context: /AdminTools delegate: false repositories: ----------> Parent Classloader: org.apache.catalina.loader.StandardClassLoader@15194a34  

.

[former_member192430 · Accepted solution]

Hi Everyone,

I faced this same issue today and was able to resolve following two basic steps:

1) Checked CMC for FQDN, followed by check on the hosts file found in path "C:\Windows\System32\drivers\etc". I had removed the ID and used the correct name there. Also please ensure concurrence between the entries in host file and CMC -> Applications -> Web Service Name.

Do ensure all the relevant services are ON.

2) I checked the privacy and content policies on the Internet Options of Internet Explorer [Main Browser used for portal activities], I had reset them to a lower security level than current with pop-ups allowed from this portal and other content and trust level activities. After adjusting them I was able to successfully re-login and goto my dashboards.

Regards,

Abhishek Sharma

[Former Member]

HI S N,

I have exactly same issue as you had in April.

Could you please share with me if you found any solution?

Best Regards,

Pawel

[former_member185138]

Dear All,

Has anyone faced the same issue.

Please help its an urgent issue.

[former_member136842]

Hello,

is the Dashboard Design Client on the same Patchlevel as the SAP BI Server?! (4.1 SP02)

Did you have a proper APS Sizing? If not please assign to your default APS an "-Xmx4g" Paramter, restart the APS and re- try.

Regards

-Seb.

[former_member185138]

Hi Sebestian,

Thanks for replying.

Yes the patch level is same.

Since we are getting the same error in query output this means there is no issue in the APS but in the CMS DB or communication layer.

But still will try it.

[former_member185138]

Did that but no Luck same error.

[former_member136842]

Hi,

can you please check in the CMC -> Application -> Web Services that the correct URL is in place?!

Maybe you should consider re- deploying your Web Application. Could be worth a try.

Regards

-Seb.

[former_member185138]

URL is correct on that location in CMC.

Also tried redeploying the Dswbobje webapp still the same issue