CRM Web Channel or Web UI?

[Former Member]

Dear Experts,

I have a requirement to implement order to cash in CRM. The scenario is not finalized till now. We are doing studies from different angles to fix the best solution.

We have the requirement to display product catalogs in the UI. Customers(Employees within our organization) will have access to it and should be able to select the products. We are OK with intranet solution. Now I have few questions related to it.

1. What would be the recommended UI?
   • If Web Channel, do we need to create the entire UI in java/jsp in eclipse?
2. Do we have an option to create the products in CRM backend and display them in Web UI by configurations?
3. When the customer orders for a product, is it possible to split it in the backend and create multiple sale orders?

Thanks in advance.

Thanks & Regards,

Sanoosh

[Former Member · Accepted solution]

Hi Sanoosh

Assumption is that you are using CRM 7.0 as a part of your ERP system.  Also, will be using new WCEM as a part of your implementation ?

What would be the recommended UI?

• If Web Channel, do we need to create the entire UI in java/jsp in eclipse?

--> As you will be using the product catalog it is recommended to use webshop functionality as it will allow you to set up the product catalog and it's easy use in order creation from webshop.  Also it is quite easy to maintain. You need to use UI in java/jsp as it is provided by SAP.  Hence, you need to check the complexity of this in various modules in web channel - traditional webchannel, WCEM 1.0, 2.0 or 3.0.

Do we have an option to create the products in CRM backend and display them in Web UI by configurations?

--> Yes it is possible. Product configuration can be done in web channel.  Again, please check the possibility of using configurations in various modules in web channel - traditional webchannel, WCEM 1.0, 2.0 or 3.0.

When the customer orders for a product, is it possible to split it in the backend and create multiple sale orders?

--> It should be possible to split the orders in the back end.  Backend in this case can be CRM or there is an option in Webchannel LORD scenario to create sales order directly in ECC.

Hope this will be useful.  Please grant points accordingly.

Thanks and Regards

DJ

[Former Member · Accepted solution]

Hi Dnyanesh

Thank you for your answer.

What would be the recommended UI?

• If Web Channel, do we need to create the entire UI in java/jsp in eclipse?

--> As you will be using the product catalog it is recommended to use webshop functionality as it will allow you to set up the product catalog and it's easy use in order creation from webshop.  Also it is quite easy to maintain. You need to use UI in java/jsp as it is provided by SAP.  Hence, you need to check the complexity of this in various modules in web channel - traditional webchannel, WCEM 1.0, 2.0 or 3.0.

==> Do I need to create the entire custom UI application from scratch with java/jsp in eclipse platform? Or does SAP provide a standard UI which can be customized with java/jsp codes?

Do we have an option to create the products in CRM backend and display them in Web UI by configurations?

--> Yes it is possible. Product configuration can be done in web channel.  Again, please check the possibility of using configurations in various modules in web channel - traditional webchannel, WCEM 1.0, 2.0 or 3.0.

==> Here I asked you about the possibility to do it in Web UI but you have replied on web channel.

Thanks & Regards,

Sanoosh