Issue in Interaction Centre (Emails forwarding issue)

[Former Member]

Hi Experts,

I am facing one issue in Employee Interaction Centre(EIC) where the requirement is the User is not able to forward the E mails (Cases) to one group Kumba.It is showing error on the top of the screen mentioned in the attachment.Please find the attachment of the issue. Previuosly it was working for this group, but unfortunately it has stopped working for this group now.

MESSAGE FROM THE USER: Good morning

Kindly notethat we are unable to assign e-mails to ES T1 Kumba on SAP CRM System P00
Client 423.

The erroris only with the ES T1 Kumba assignment.

Kindly revert with your finding/solution on this issue.

Thanx

Warm Regards

Vineet Joshi

[Sigrid · Accepted solution]

Hi,

Check note 1906163 Forwarding work items to groups that contain inactive users

Best Regards,

Sigrid